Christian Santana
Santa Ana ,CA
Summary
Adept at enhancing customer satisfaction, I leveraged my expertise in CRM software and exceptional customer service excellence at Nations Benefits and Nordstrom. By implementing strategic feedback and leading high-stakes resolution teams, I significantly improved customer experience and loyalty, showcasing my ability to manage data and communicate effectively.
Overview
2
2
years of professional experience
Work History
Customer Representative
Nations Benefits
Costa Mesa
05.2024 - 09.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Customer Relation Specialist
Nordstrom
Santa Ana, CA
08.2023 - 05.2024
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Customer Service Representative
UPS Customer Center
Anaheim, CA
09.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Godinez Fundamental High School
3002 W Centennial Rd06.2023
Skills
- Quality Assurance
- Product or Service support
- Payment Processing
- Customer service excellence
- Data Management
- Language Fluency
- Typing Speed
- CRM Software
- Customer Service
Timeline
Customer Representative
Nations Benefits
05.2024 - 09.2024
Customer Relation Specialist
Nordstrom
08.2023 - 05.2024
Customer Service Representative
UPS Customer Center
09.2022 - 08.2023
High School Diploma -
Godinez Fundamental High School