Customer Service Associate
Hercules
Bronx , NY
07.2022 - 09.2022
- Analyzed problems, identified solutions.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Improved customer satisfaction by addressing issues and fostering timely resolution.
- Resolved concerns with products or services.
- Collected customer feedback and sent daily email to rectify any issues with machines.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
