Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christian Torres

Sylmar,CA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Hilton Hotels Corporation
01.2023 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.

Internet Sales Manager

Toyota
02.2016 - 05.2020
  • Responded to internet inquiries and phone calls in timely matter.
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Provided superior and individualized customer service.
  • Maintained detailed records of all customer interactions, providing valuable data for future sales initiatives and forecasting efforts.
  • Updated company website with deals and product packages.
  • Improved customer satisfaction by promptly addressing inquiries and concerns via email and live chat.
  • Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.

Education

High School Diploma -

R. Rex Paris High School
Palmdale, CA
05-2015

Skills

  • Relationship selling
  • Product promotions
  • Sales Performance Success
  • Merchandise display
  • Strategic planning
  • Guest relations

Languages

Spanish
Professional Working

Timeline

Customer Service Representative

Hilton Hotels Corporation
01.2023 - 02.2025

Internet Sales Manager

Toyota
02.2016 - 05.2020

High School Diploma -

R. Rex Paris High School

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Christian Torres