Christian Tuten
Yulee,FL
Summary
Proven problem-solver and proficient in Microsoft Excel, I elevated customer loyalty at Winn Dixie Supermarket by expertly handling complaints and enhancing satisfaction. Collaborated seamlessly with teams, improving service delivery and contributing to sales growth through informed product recommendations. Demonstrated exceptional customer service and critical thinking skills across diverse roles.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Winn Dixie Supermarket
450078 FL-200, Callahan, FL, 32011
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Deckhand
Manson Construction Co.
51 Bryan St, Jacksonville, FL, 32202
06.2023 - 12.2023
- Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
- Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
- Inspected and maintained deck equipment and supplies.
- Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.
- Contributed to efficient operations by maintaining a clean and organized deck environment.
- Followed safety protocols and procedures to prevent accidents.
- Operated winches, cranes, and other deck machinery proficiently, resulting in efficient completion of tasks.
- Provided necessary support during docking maneuvers, contributing to successful berthing at various ports.
- Implemented effective communication with team members, ensuring smooth coordination during critical operations.
- Operated and maintained deck machinery, including winches and cranes.
- Repaired, maintained and cleaned Number square feet of decking.
Cashier
Chipotle Grill
Miami, FL
08.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
N/A - Pre-Med
Florida State College
Jacksonville, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Microsoft Excel
- Microsoft outlook
- Product knowledge
- Documentation
- Microsoft PowerPoint
- Staff training
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Winn Dixie Supermarket
01.2024 - Current
Deckhand
Manson Construction Co.
06.2023 - 12.2023
Cashier
Chipotle Grill
08.2022 - 05.2023
N/A - Pre-Med
Florida State College