Christian Vasquez
TAYLORS,SC
Summary
Driven Server at Table 301, excelled in fostering customer loyalty and upselling high-profit items, resulting in significant sales growth. Demonstrated exceptional customer service and relationship management, adept in regulatory compliance and hospitality service. Achieved a notable increase in repeat business through proactive guest relations and quality control. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Server
Table 301
Greenville, SC
10.2022 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Answered customers' questions, recommended items, and recorded order information.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Increased sales significantly by upselling higher-end products to customers.
Education
Wade Hampton High School
Greenville, SC07.2018
Skills
- Exceptional customer service
- Relationship Management
- Hospitality service expertise
- Sales expertise
- Strong Work Ethic
- Professional Appearance
- Guest Relations Management
- Service prioritization
- Cash Handling
- Suggestive Selling
- Bill computation
- High-volume dining
- Regulatory Compliance
- Item promotion
- Quality Control
Languages
Spanish
Native or Bilingual
French
Limited Working
Portuguese
Limited Working
Timeline
Server
Table 301
10.2022 - Current
Wade Hampton High School