Christian Watkins
Oxon Hill,MD
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Signature Aviation
05.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Dispatcher
Signature Aviation
05.2022 - Current
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Teacher's Assistant
Dcps
08.2016 - 06.2022
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Graded assignments and reported individual progress to teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
Behavior Technician
Basics
01.2020 - 09.2021
- Enhanced client progress by implementing individualized behavior intervention plans.
- Collaborated with multidisciplinary teams to develop comprehensive treatment strategies for clients.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
After-School Program Leader
KinderCare Learning Centers
08.2017 - 07.2020
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Increased program attendance by designing appealing and relevant learning experiences for students.
- Collaborated with school staff to ensure smooth transitions between daytime classes and after-school activities.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Organized special events and field trips to enrich the after-school experience for students.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
After-School Care Provider
PGCPS
08.2012 - 07.2017
- Enhanced student safety by effectively supervising and monitoring after-school activities.
- Developed strong relationships with students and parents, creating a supportive and welcoming environment.
- Improved student behavior by implementing clear expectations and consistent consequences for misconduct.
- Boosted student engagement by organizing fun and educational activities tailored to individual interests.
Camp Counselor
Prince Georges Park And Planning
05.2015 - 08.2015
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Cashier
Panera Bread
04.2009 - 03.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Bath & Body Works
11.2012 - 01.2013
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
Associate of Arts - Business Administration
Strayer University
Washington, DC12.2014
High School Diploma -
Gaithersburg High School
Gaithersburg, MD06.2008
Skills
- Paperwork Processing
- Report Generation
- Complaint Resolution
- Appointment Scheduling
- Call Management
- Scheduling
- Account Updating
- Data Entry
- Product Knowledge
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Full Professional
Timeline
Customer Service Representative
Signature Aviation
05.2022 - Current
Dispatcher
Signature Aviation
05.2022 - Current
Behavior Technician
Basics
01.2020 - 09.2021
After-School Program Leader
KinderCare Learning Centers
08.2017 - 07.2020
Teacher's Assistant
Dcps
08.2016 - 06.2022
Camp Counselor
Prince Georges Park And Planning
05.2015 - 08.2015
Cashier
Bath & Body Works
11.2012 - 01.2013
After-School Care Provider
PGCPS
08.2012 - 07.2017
Cashier
Panera Bread
04.2009 - 03.2013
Associate of Arts - Business Administration
Strayer University
High School Diploma -
Gaithersburg High School