CHRISTIAN WESTRES
Casselberry,FL
Summary
Experienced professional focused on meeting or exceeding objectives seeking Mortgage Loan Processor position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
21
21
years of professional experience
Work History
Mortgage Banker
Rocket Mortgage / Quicken Loans
, Remote
2022.02 - Current
- Developed prospects for new loans by conducting 3000 to 4000 cold calls weekly.
- Provide exceptional customer service and located pre-qualified customers for mortgages.
- Daily training and coaching sessions to obtain MLO licensing
- Adapt to change and flexible schedules.
Mortgage Closing Coordinator
Guaranteed Rate Affinity LLC
, Remote
2020.09 - 2020.12
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Responsible for ensuring all requirements are met prior to submitting file to closing.
- Managed approximately 150 loans per month and closed about 90%
- Worked in close liaison with internal and external partners.
- Compiled closing packages for drafting and presentation accuracy.
Vendor Management / Senior Specialist
JP Morgan Chase & Co
Heathrow , Florida
2017.05 - 2020.09
- Analyze and process reports to confirm external vendors are complying with bank policies. Managed over 500 accounts daily.
- Manage Processes and communicate effectively and positively with internal and external partners regarding accounts placed in collections.
- Identify gaps, trends & opportunities to improve processes.
- Ensured that clients received outstanding customer experience by handling issues in timely manner, taking ownership and solving problems or guiding to the correct department for simple and quick solutions.
Custodial Manager / Executive Assistant
American Maintenance / Disney's Contemporary Resort
2015.05 - 2017.02
- Managed over 70 employees daily as well as coaching, mentoring, and training of supervisors and custodial personnel according to policy guidelines
- Maintain work equipment, inventory, and ordering supplies necessary for everyday use
- Performed shift schedules, payroll, and processed new hire applications
- Established action plans along with other supervisors in order to maintain areas sanitarily clean, visually appealing, enhance a safe work environment and make sure policy and procedures are followed.
Loss Prevention Specialist
Sears Holdings Corporation
2011.11 - 2014.11
- Reduce losses by monitoring CCTV, inspection of premises, constant surveillance, detain and interview internal and external suspects, document internal investigations, produce detailed and accurate reports.
- Monitor personnel, assist manager with security plans, constant evaluation of security measures, detect potential hazards, and educate employees about safety and shrinkage issues.
- Follow up on court cases with legal documents, records, evidence, reports, and discuss cases with State Attorney regarding dispositions.
Mortgage Loan Processor
GMAC Mortgage Corp, D/B/A Ditech.Com
2004.01 - 2011.03
- Ensured appropriate, accurate, and timely processing methods of Conforming, Non-Conforming, ARM loans, Fannie Mae & Freddie Mac mortgage loans
- Gathered and examined borrower’s required loan documentation such as credit reports, income documents, appraisals, and title insurance according to company policies for submission to underwriter
- Maintained average pipelines of 70 to 90 loans per month, closed about 80% within 30 days..
Assistant Manager / Sales
Bally’s Total Fitness Corp
1999.04 - 2004.01
- Promoted to Assistant Manager within six months of hire
- Managed daily operations, activities of staff, quickly shifting priorities as market fluctuates
- Increased sales by 10% with daily trainings with sales staff, review of transaction worksheets, promote client appointments, and assist general manager in conducting daily agendas and company meetings.
Education
Associates degree - General Arts
Valencia Community College
Orlando, Florida2010
Master of Science - Criminal Justice
University of Central Florida
Orlando, FL12.2013
Skills
- Notary Public
- Vendor Relationship Management
- Records and Database Management
- Policy Management
- Successful supervisory, management, and customer service experience.
- Effective in promoting positive and productive teamwork environment.
- Focused on delivering results, confident in making on spot decisions.
- Solid background in professional sales, customer service, interviews, writing detailed reports, and evaluate safety measures according to policy guidelines.
- OTHER SKILLS: Encompass, Microsoft: Windows, Word, Outlook, PowerPoint, Excel, CCTV, and radio communications.
Timeline
Mortgage Banker
Rocket Mortgage / Quicken Loans
2022.02 - Current
Mortgage Closing Coordinator
Guaranteed Rate Affinity LLC
2020.09 - 2020.12
Vendor Management / Senior Specialist
JP Morgan Chase & Co
2017.05 - 2020.09
Custodial Manager / Executive Assistant
American Maintenance / Disney's Contemporary Resort
2015.05 - 2017.02
Loss Prevention Specialist
Sears Holdings Corporation
2011.11 - 2014.11
Mortgage Loan Processor
GMAC Mortgage Corp, D/B/A Ditech.Com
2004.01 - 2011.03
Assistant Manager / Sales
Bally’s Total Fitness Corp
1999.04 - 2004.01
Associates degree - General Arts
Valencia Community College
Master of Science - Criminal Justice
University of Central Florida
Similar Profiles
BRITTANY WESTBRITTANY WEST
PURCHASE AGREEMENT REVIEW at ROCKET MORTGAGE (QUICKEN LOANS)PURCHASE AGREEMENT REVIEW at ROCKET MORTGAGE (QUICKEN LOANS)
Angelique ErvinAngelique Ervin
Presidents Club Credit Expert at Rocket Mortgage (Quicken Loans)Presidents Club Credit Expert at Rocket Mortgage (Quicken Loans)
Melissa CoxMelissa Cox
Payoff Specialist / Client Care Specialist at Rocket Mortgage/Quicken LoansPayoff Specialist / Client Care Specialist at Rocket Mortgage/Quicken Loans