Christian Woodard
Collierville,TN
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
12
years of professional experience
Work History
Operations Manager
Barrett Distribution
04.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
Operations Manager
FedEx Ground
05.2019 - 04.2022
- Responsibilities include oversight and management of the preload operation.
- Lead and develop the new managers in training.
- Responsible for ensuring that our operation hits all given metric goals.
- Lead all daily communication with contractors and other operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
Area Manager
FedEx Ground
08.2017 - 05.2019
- Responsibilities include oversight and management of the operational side of the building.
- Responsible for meeting all assigned metric goals for each sort, as well as supervising the managers for those sorts.
- Also responsible for communication with contractors and vendors to ensure excellent service for both shippers and recipients.
- Specific responsibilities include: -Management of managers –24/7 communication with contractors and vendors – Flexibility to run both sorts –Solving problems operationally –Holding myself and all others accountable to the job.
Operations Manager
FedEx Ground, FedEx
12.2015 - 07.2017
- Responsibilities included working on both the OTP (Midnight) and the Preload sorts.
- Other responsibilities ranged from charge of Central Control to running the van lines and managing personnel.
- Specific responsibilities included: -Central Control –Communication with contractors –Unload –Van lines –Equipment – Master Controls – My Time –IC’s –Smalls –Management of all package handlers for the preload sort and OTP.
Operations Administrator
FedEx Ground, Elam Farms Pkwy
02.2012 - 12.2015
- Positions included quality assurance, P&D assistant, and head office clerk.
- Specific responsibilities included: - Invoices -Vision -AWAD - Driver files -85’s and missing packages reports -Ordering supplies for an entire facility -Setting meetings for managers -Answering phones and dealing with customer service - Reconciliation of all equipment –Training new office administrator Setting up contracts with vendors, and other duties as assigned.
- Received Mid-South District Five Pillar Award Winner for July of 2014.
Education
Some College (No Degree) -
Motlow State Community College
Tullahoma, TNMiddle Tennessee State University
Murfreesboro, TNHigh School Diploma -
Aaron Academy
Hendersonville, TN01.2010
Skills
- Employee Motivation
- Department Oversight
- Supplier Monitoring
- Records Organization and Management
- Quality Assurance
- Training Management
- Team Leadership
- Staff Scheduling
- Problem Anticipation and Resolution
- Process Improvement
- Maintenance Planning
- Customer Retention
- Performance Monitoring
Accomplishments
11x Bravo Zulu award winner
5 Pillar award winner
2x MIDS Preload Operation of the Year award winner
Timeline
Operations Manager
Barrett Distribution
04.2022 - Current
Operations Manager
FedEx Ground
05.2019 - 04.2022
Area Manager
FedEx Ground
08.2017 - 05.2019
Operations Manager
FedEx Ground, FedEx
12.2015 - 07.2017
Operations Administrator
FedEx Ground, Elam Farms Pkwy
02.2012 - 12.2015
Some College (No Degree) -
Motlow State Community College
Middle Tennessee State University
High School Diploma -
Aaron Academy