CHRISTIAN YOUNG
11385 Lofty Maple Ln, Culpeper,VA
Summary
Multi-talented and collaborative Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 8 years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Mitigation Manager
911 Restoration
Fredericksburg, VA
05.2022 - Current
- Oversee all mold and water mitigation jobs are done in precise and timely manner by having daily meetings with project managers and crews.
- Review completed work to verify consistency, quality and conformance.
- Assigned work and monitored employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Plan and led team meetings to review business results and communicate new and ongoing priorities.
- Review all estimates and invoices to insure jobs are being maximized to insure higher profit margins.
- Coordinate with billing team to insure invoices are sent out with all correct documentation that is required by insurance.
- Schedule jobs and insure work orders are ready for assigned crews.
- Create daily and on-call schedules
- Interviewed and hired prospective employees.
Administrative Assistant/ Registered Behavior Technician
Connex Family Services
Warrenton , VA
03.2020 - 10.2021
- Establish written or oral communication with technician and client’s family
- Collect data to provide to insurance company
- Implement new hire training
- Implement behavior intervention plan
- Provide feedback to technicians, Establish written or oral communication with technician and client’s family
- Collect data to provide to insurance company
- Provide one on one direct treatment to children and young adults with developmental disabilities
- Documented patients' activities and behaviors into EHR system for recordkeeping.
- Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
Project Manager/ Lead Technician
PuroClean Restoration
Warrenton, VA
07.2014 - 03.2020
- Selling jobs to clients
- Revising technician estimates
- Establish good communication between insurance companies and homeowner in stressful situations.
- Ensure all documents are signed and uploaded
- Managing crews of up to 10
- Ensuring scope of work is accurate, and jobs are done in precise and timely manner.
- Managed quality control and maintained high level of customer satisfaction.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Fostered relationships with internal and external customers.
Education
High School Diploma -
Liberty High School
Bealeton, VA05.2014
Some College (No Degree) - Psychology
Purdue Global University
West Lafayette, INSkills
- Active listening
- Computer skills
- Time management
- Leadership
- Team management
- Analytical
- Verbal/written communication
- Team player mentality
- Customer Service
- Decision-making skills
- Client rapport
- Managing Operations and Efficiency
- Scheduling
References
Emma Malmgren
(540)-680-8275
E.helsel@connexfs.org
Dan Guy
(703)-623-2077
D.guy@puroclean.org
Rob Moxley
(540)-656-8559
Moxley82@yahoo.com
Timeline
Mitigation Manager
911 Restoration
05.2022 - Current
Administrative Assistant/ Registered Behavior Technician
Connex Family Services
03.2020 - 10.2021
Project Manager/ Lead Technician
PuroClean Restoration
07.2014 - 03.2020
High School Diploma -
Liberty High School
Some College (No Degree) - Psychology
Purdue Global University
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