Summary
Overview
Work History
Education
Skills
Timeline
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Christian Young

Summary

Knowledgeable and dedicated customer service professional with experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Retirement Representative

Empower Retirement
04.2024 - 06.2024
  • Improved client satisfaction by providing exceptional retirement planning services and financial advice.
  • Assisted clients in achieving their retirement goals through personalized plans and investment strategies.
  • Built strong relationships with clients, leading to increased trust and long-term business partnerships.
  • Managed a broad range of retirement accounts, ensuring compliance with regulations and optimal performance.
  • Educated clients on the importance of diversification and risk management in their retirement portfolios.

Records Specialist

Litigation Management Inc.
04.2023 - 12.2023
  • Enhanced the efficiency of records management by implementing a digital filing system.
  • Streamlined the retrieval process for documents by creating a comprehensive indexing system.
  • Reduced document processing time by automating routine tasks with customized software tools.
  • Ensured accurate recordkeeping by regularly auditing and updating database information.
  • Assisted in maintaining compliance with regulatory requirements by conducting regular audits of records management systems.
  • Supported legal teams during litigation cases by ensuring timely access to relevant documents and evidence materials.
  • Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
  • Consistently met or exceeded departmental performance metrics related to speed, accuracy, consistency, and completeness in all aspects of the records management function.
  • Provided efficient data management for large company-wide data transfers.

Care Coordinator

Forward Healthcare
05.2022 - 10.2022
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Facilitated appointments and transportation for patients, streamlining access to essential medical services.
  • Provided medical billing documentation support for clients and providers.

Customer Service Representative Agent

Activus Connect
04.2021 - 10.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided customer service scheduling for hospital/provider appointments
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Provided information regarding charge accounts and loyalty programs.
  • Communicated with customers using strong and clear english grammar on a daily basis
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Unemployment benefits data retrieval and client support.

Education

BBA - Marketing

Georgia Southern University
Statesboro, GA
05.2023

High School Diploma -

New Hampstead High School
Bloomingdale, GA
05.2018

Skills

  • Legal requirements
  • Scheduling
  • Software Applications
  • Documentation and Control
  • Database Maintenance
  • Workflow planning
  • Highly organized and Detail-Oriented
  • Multitasking and Prioritization

Timeline

Retirement Representative

Empower Retirement
04.2024 - 06.2024

Records Specialist

Litigation Management Inc.
04.2023 - 12.2023

Care Coordinator

Forward Healthcare
05.2022 - 10.2022

Customer Service Representative Agent

Activus Connect
04.2021 - 10.2021

BBA - Marketing

Georgia Southern University

High School Diploma -

New Hampstead High School

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Christian Young