Summary
Overview
Work History
Education
Skills
Timeline
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Christiana Curylo

Matthews,USA

Summary

Certified Pharmacy Technician with extensive experience at Walgreens, adept at enhancing customer satisfaction through exceptional service and problem-solving skills. Proven track record in medication dispensing and insurance billing, ensuring compliance with HIPAA regulations while maintaining accurate inventory levels. Committed to delivering quality care and fostering strong relationships with patients and healthcare providers.

Overview

7
7
years of professional experience

Work History

Certified Pharmacy Technician

Walgreens
10.2020 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Communicated directly with doctors offices via telephone, fax and email.

Pharmacy Technician

CVS
12.2017 - 02.2020
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Education

High School Diploma -

Farmingdale High School
Farmingdale, NY
2012

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Medication dispensing
  • HIPAA regulations
  • Insurance billing
  • Manual and automated medication dispensing
  • Patient confidentiality
  • Drug inventory control
  • Time management
  • Medication preparation
  • Proper labeling
  • Insurance confirmation
  • Refill requests
  • Resolving customer issues
  • Relationship building

Timeline

Certified Pharmacy Technician

Walgreens
10.2020 - Current

Pharmacy Technician

CVS
12.2017 - 02.2020

High School Diploma -

Farmingdale High School

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Christiana Curylo