Christiana Gordon
Goffstown,NH
Summary
Competent BHT knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable, and dedicated.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Callogix
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dispatcher
UNFI
01.2024 - 03.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10-15 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Behavioral Health Technician
Avenues Recovery - Dublin, NH
06.2023 - 11.2023
- Assist with clients needs.
- Run groups as needed.
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Searched resident belongings prior to and during stays.
- Performed client intake procedures according to internal standards for new admissions.
DTG
THE MOUNTAIN - Keene, NH
03.2022 - 06.2023
- Print shirts to order, organize orders at end of dryer
- Check the production is right
- Complete shipping process using a computer software program
- Communicate to supervisor with any, issues, questions, or priority orders.
Online Grocery Pickup
Walmart - Manchester, NH
09.2021 - 01.2022
- Pick orders using a TC, dispense orders as needed
Coach
Relaxe throwing - Manchester, NH
01.2021 - 09.2021
- Coaching people on how to throw axes
- Also processing payments, preparing targets, complete daily cleaning tasks.
Concierge
Zales - The Diamond Store - Manchester, NH
12.2020 - 03.2021
- Answer phones, greet customers, assist with customers purchases and show customers jewelry
- Also keep a clean workspace in compliance with CDC regulations for COVID
- Experience with inventory control, clienteling, repairs ( sending and receiving ) , knowledge of diamonds and other products.
Server
Papagallos - Swanzey, NH
02.2020 - 07.2020
- Handled 3 tables daily
- Took food and drink orders
- Served meals
- Checked on guests frequently
- Cleared tables
- Managed cash, check, credit orders
- Maintained a clean work area.
Sales associate
Fairfields GMC Buick Cadillac - Keene, NH
11.2019 - 01.2020
- Greeted customers as they came in
- Then help them with what they're looking to buy, do a walk around of the car with the customer while answering any questions
- Then work with sales managers to close the deal.
Bartender MOD/supervisor
Ramunto's Brick Oven Pizza - Keene, NH
03.2017 - 11.2019
- Makes drinks for servers and bar patrons
- As a manger I am responsible for dealing with customer issues, assisting servers and making cuts as it slows down.
Server/Bartender
The pub restaurant - Keene, NH
03.2016 - 03.2017
- Greet guests in a timely fashion, ensure the food order is correct
- If they order bar drinks, servers are the ones who make them fallowing a recipe
- Deliver food in a timely fashion, pace the meal
- Stay busy at work.
Server
99 restaurant - Brattleboro, VT
06.2015 - 04.2016
- Greeted guests and informed them of new menu items and current specials
- Also took food and beverage orders accurately, put them in the computer and then checked to make sure their meals are correct.
Service Assitant
longhorn steakhouse - Keene, NH
05.2013 - 06.2015
- Greet and seat our guests
- Inform guests of new and current menu items
- Im responsible for maintaining the dinning room throughout the shift and keep in communication with managers
- I also help the servers any way that I can
- I am also a certified trainer.
Front-End Supervisor & Service Desk
Hannaford - Keene, NH
01.2009 - 11.2012
- Supervise the cashiers and service clerks, making sure they provide excellent customer service
- Send associates to breaks, lunches and home as needed
- Open and close registers as needed during busy periods, or to start daily activities or to audit cash drawers
- Delegated daily tasks to associates as instructed from management
- Report back to management the following day to let them know how the night went
- At the Service Desk, I helped customers find products, or get them management as needed
- Answered the store phone, directed the call to the proper department
- Help customers make transactions such as paying utility bills, buying stamps, lottery, money orders and western union money transfer transactions
- Also responsible for closing the service center from time to time.
Cashier
Hannaford Supermarket - Keene, NH
06.2007 - 01.2009
- Complete each transaction in an effective, timely manner and accurately
- Providing customer service, making sure the customers have found everything, call over shift leaders to answer customer questions
- Complete tasks assigned from shift leaders such as cleaning registers, returning unwanted/damaged items, and retrieving shopping carts from the parking lot.
Service Clerk
Hannaford - Keene, NH
06.2006 - 06.2007
- Bag groceries to customer's requests, got additional items that customer may have not been able to find, help customer out to their cars if they needed assistance
- Complete tasks assigned from shift leaders such as cleaning registers, returning unwanted/damaged items, and retrieving shopping carts from the parking lot.
Education
Bachelor of Science - Human Services With Concentration in Substances
Southern New Hampshire University
Manchester, NH05.2026
High school or equivalent - Elementary Education
University Of Maine Farmington
09.2010
High school diploma -
Keene High School
01.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Time Management
- Teaching
- Critical Thinking
- Conflict Resolution
- Computer Proficiency
Certification
Food Handler
Additional Information
6 years of supervisor experience
Timeline
Customer Service Representative
Callogix
04.2024 - Current
Dispatcher
UNFI
01.2024 - 03.2024
Behavioral Health Technician
Avenues Recovery - Dublin, NH
06.2023 - 11.2023
DTG
THE MOUNTAIN - Keene, NH
03.2022 - 06.2023
Online Grocery Pickup
Walmart - Manchester, NH
09.2021 - 01.2022
Coach
Relaxe throwing - Manchester, NH
01.2021 - 09.2021
Concierge
Zales - The Diamond Store - Manchester, NH
12.2020 - 03.2021
Server
Papagallos - Swanzey, NH
02.2020 - 07.2020
Sales associate
Fairfields GMC Buick Cadillac - Keene, NH
11.2019 - 01.2020
Bartender MOD/supervisor
Ramunto's Brick Oven Pizza - Keene, NH
03.2017 - 11.2019
Server/Bartender
The pub restaurant - Keene, NH
03.2016 - 03.2017
Server
99 restaurant - Brattleboro, VT
06.2015 - 04.2016
Service Assitant
longhorn steakhouse - Keene, NH
05.2013 - 06.2015
Front-End Supervisor & Service Desk
Hannaford - Keene, NH
01.2009 - 11.2012
Cashier
Hannaford Supermarket - Keene, NH
06.2007 - 01.2009
Service Clerk
Hannaford - Keene, NH
06.2006 - 06.2007
Bachelor of Science - Human Services With Concentration in Substances
Southern New Hampshire University
High school or equivalent - Elementary Education
University Of Maine Farmington
High school diploma -
Keene High School
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