Christiana Gutierrez
Ontario,CA
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Forever 21
01.2022 - 08.2022
- Performed cash/card operations at the register while monitoring the floor and greeting 100% of guests
- Built upon sales by recommending complimentary products or promoting special offers
- Achieved 50% email registration and 2% credit card registration goals on a daily basis
- Worked in the visual and stock departments when additional support was needed
Seasonal Sales Associate
L Brands- Victoria Secret
11.2021 - 12.2021
- Performed cash/card transactions at the registers while simultaneously building upon customer purchases
- Connected with 100% of customers in designated zone
- Performed bra measurements to help push sales and promoted credit card registration to reach hourly goals
- Educated myself every shift as to the daily goals, current promotions, and newest merchandise
- Communicated with colleagues via radio system to promote efficiency with connection and optimize customer satisfaction
Care Extender Intern
Ronald Reagan Hospital
02.2019 - 03.2020
- MICU duties: consistently check in with staff to offer assistance, perform basic PT with patients, stock supply carts/crash carts, deliver equipment and supplies to patient rooms, frequently clean high contact surfaces, update patient room boards with the most current medical team
- Clerical duties: answer and transfer calls, respond to patient call lights, organize patient charts, prepare charts for discharge, receive and deliver messages to and from hospital staff/patients/visitors, conducted patient satisfaction interviews every shift
- Created a positive and welcoming environment to ease unit operations and support all individuals in the MICU
Education
Bachelor of Science - Neuroscience
UCLA
Los Angeles06.2021
High School Diploma -
Northview High School
Covina, CA06.2017
Skills
- Money Handling Abilities
- De-Escalation Techniques
- Medical Terminology
- Anatomical Knowledge
Timeline
Customer Service Representative
Forever 21
01.2022 - 08.2022
Seasonal Sales Associate
L Brands- Victoria Secret
11.2021 - 12.2021
Care Extender Intern
Ronald Reagan Hospital
02.2019 - 03.2020
Bachelor of Science - Neuroscience
UCLA
High School Diploma -
Northview High School
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