Christiana Roach
Summary
Resourceful team player able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
14
14
years of professional experience
Work History
Learning Coordinator
Amazon
09.2019 - Current
- Enhanced employee learning experiences by designing and implementing comprehensive training programs.
- Streamlined the onboarding process for new hires, resulting in faster integration into company culture and reduced turnover rates.
- Evaluated employee performance and identified skill gaps, developing targeted training sessions to address specific needs.
- Delivered private instruction to onboarding managers in variety of fields on leadership development.
- Developed assessments and user polls to evaluate training effectiveness, altering content and delivery to achieve employee training goals.
- Facilitated cross-functional team trainings aimed at improving communication skills and fostering collaborative problem-solving abilities among leadership staff.
Learning Ambassador
Amazon
09.2017 - 09.2019
- Implemented innovative training methods, resulting in increased employee comprehension and retention.
- Promoted a positive learning environment by establishing clear expectations and fostering strong communication with new hires.
- Improved new hire engagement by incorporating interactive activities and hands on examples in lessons.
- Evaluated new hire progress regularly through formative training allowing them to identify areas requiring improvement rapidly.
- Adapted training approaches based on feedback from peers and supervisors enabling continuous growth as an Learning Ambassador
Amazon Associate
Amazon
06.2016 - 09.2017
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Safely and securely loaded items to prevent damage during transport.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Security Specialist
Security Industry Specialists, Inc
01.2015 - 04.2017
- Enhanced overall security by conducting thorough risk assessments and implementing effective security measures.
- Reduced security incidents by developing comprehensive emergency response plans and coordinating drills for staff.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Investigated reported incidents thoroughly, determining root causes and implementing corrective actions to prevent recurrence effectively.
- Streamlined access control systems to minimize unauthorized entry without compromising ease of use for authorized personnel.
Stand Supervisor/ Bartender
Toyota Center
09.2010 - 05.2013
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced team efficiency through effective communication and delegation of tasks.
- Achieved high levels of cleanliness by implementing strict sanitation procedures for the stand area.
- Boosted sales with engaging product displays and knowledgeable recommendations to customers.
- Ensured smooth operations during peak hours by efficiently managing staff schedules and break times.
- Trained new employees in company policies, food safety regulations, and customer service best practices.
- Improved cash handling accuracy through regular drawer audits and training sessions for staff members.
- Consistently met or exceeded daily sales goals by motivating staff members and setting performance expectations.
Education
Bachelor of Science - Biomedical Engineering
Houston Community College
Houston, TX05.2025
Skills
- Customer Service
- Warehouse experience
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Excel
- Critical Thinking
- Corrective Actions
- Learning Programs
- Educational Software
- Observational Skills
- Compassionate Care
- Producing Schedules
Accomplishments
- Supervised team of 50+ staff members.
- Awards , Employee of the Month I was awarded employee of the month for 3 consecutive months.
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer.
- Certifications and Licenses , TABC & Commissioned Security Guard
Timeline
Learning Coordinator
Amazon
09.2019 - Current
Learning Ambassador
Amazon
09.2017 - 09.2019
Amazon Associate
Amazon
06.2016 - 09.2017
Security Specialist
Security Industry Specialists, Inc
01.2015 - 04.2017
Stand Supervisor/ Bartender
Toyota Center
09.2010 - 05.2013
Bachelor of Science - Biomedical Engineering
Houston Community College
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