Summary
Overview
Work History
Education
Skills
Timeline
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Christiana Wroble

Hinesville,GA

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

5
5
years of professional experience

Work History

Retail Golf Sales Lead- Key Holder

Dicks Sporing Goods
Hinesville, GA
09.2020 - Current
  • Provided excellent customer service by answering questions, addressing concerns, and resolving complaints.
  • Assisted with merchandising activities, such as stocking shelves, setting up displays, and organizing inventory.
  • Created an inviting atmosphere for customers by ensuring the store was clean and organized at all times.
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.
  • Assigned tasks to employees and monitored progress of projects.
  • Trained new employees on job duties and company policies.
  • Resolved customer complaints in a professional manner.
  • Reviewed daily sales reports to identify areas of improvement.
  • Provided guidance and support to team members when needed.
  • Performed administrative tasks, such as filing documents or preparing reports.
  • Interacted with customers regularly to ensure that their needs were met.
  • Analyzed sales data to identify trends, and adjust strategies accordingly.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction, and loyalty.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
  • Delegated work to staff, setting priorities, and goals.
  • Complied with company policies, objectives, and communication goals.

Head Hostess

Barracuda Bob’s
Savannah , GA
03.2020 - 09.2020
  • Greeted and welcomed guests with a friendly demeanor.
  • Coordinated seating arrangements to ensure maximum occupancy.
  • Assisted servers in providing quality customer service.
  • Provided efficient and accurate table reservations for customers.
  • Solved customer complaints effectively and efficiently.
  • Trained new host staff on policies, procedures, and operations.
  • Collaborated with the management team on special events or promotions.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
  • Supported serving staff, food runners, and bussers to keep the dining room presentable and ready for guests.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Helped restaurant staff set up small and large events to coordinate a smooth execution.

Education

High School Diploma -

Newnan High School
Newnan, GA
05-2016

Some College (No Degree) - Psychology

Wingate University
Wingate, NC

Some College (No Degree) - Communications

College of Costal Georgia
Brunswick, GA

Skills

  • Point of sale operation
  • Opening and closing procedures
  • Time management abilities
  • Sales Training
  • Multitasking
  • Product Knowledge
  • Staff training and motivation
  • Merchandising proficiency
  • Conflict Resolution
  • Customer Engagement
  • Customer Satisfaction
  • Problem-solving abilities
  • Team Leadership

Timeline

Retail Golf Sales Lead- Key Holder

Dicks Sporing Goods
09.2020 - Current

Head Hostess

Barracuda Bob’s
03.2020 - 09.2020

High School Diploma -

Newnan High School

Some College (No Degree) - Psychology

Wingate University

Some College (No Degree) - Communications

College of Costal Georgia

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Christiana Wroble