SQL
Hi, I’m
Christian Adams
Cybersecurity Specialist
Orlando,FL
My life is my message.
Mohandas Gandhi
Summary
Hardworking cybersecurity professional with strong organizational skills prepared to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Certified cybersecurity professional with over 5 years of progressive experience in the IT field. Demonstrated skills identifying business risks and compliance issues and designing proactive solutions. Experience with identifying threats,risks, and vulnerabilities; security hardening; threat modeling; and incident escalation and response. Proficient in the use of Linux command line, SQL, and Python. Recently completed the Google Cybersecurity Certificate, a skills based program that covers key cybersecurity knowledge and skills.
Overview
6
years of professional experience
1
year of post-secondary education
1
Certificate
Work History
Assist Rx Orlando, FL
Patient Access Specialist
09.2023 - Current
Job overview
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Improved overall department security with consistent adherence to established protocols and procedures.
- Used multi-factor authentication to access LAN
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Participated in ongoing training programs to stay current with industry trends and best practices in Cybersecurity
- Used encrypted emails to send and receive confidential information
SPX Global TechnologiesOrlando, FL
Software Support Analyst
04.2023 - 09.2023
Job overview
- Collaborated with Cybersecurity department of construction companies in configuration of user permissions in SQL Database
- Assisted construction companies with Installation and configuration SQL
- Evaluated user problems, using test scripts, personal expertise, and probing questions.
- Developed and implemented preventive maintenance procedures.
- Offered assistance in implementing and developing training programs.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored system performance to identify potential issues.
- Researched and identified solutions to technical problems.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Diagnosed and troubleshot hardware, software and network issues.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone, through help ticket system, and emails
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
LivTechOrlando, FL
Software Support Analyst
05.2021 - 04.2023
Job overview
- Generated reports to track performance and analyze trends.
- Configured and tested new software
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Broke down and evaluated user problems using personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Used Zendesk ticketing system to receive tasks to troubleshoot or inform clients & co-workers of solution needed for the ticket
- Retained existing clients and developed several new accounts by extending high quality and efficient support service.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Assigned EVV device hardware to client profile in software
- Worked with EVV data and claims submission
- Helped customer resolved mobile app issues
- Solved over 15 tickets a day
- Reply to customers by email quickly and efficiently
CMAPOrlando, FL
Software Support Analyst
02.2021 - 04.2021
Job overview
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Devised solutions to operations issues related to MAC/Windows and CMAP Software, working closely via phone, email, live chat and web teleconference.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Used Zendesk ticketing system to receive tasks to troubleshoot or inform clients & co-workers of solution needed for the ticket
- Retained existing clients and developed several new accounts by extending high quality and efficient support service.
- Collaborated with developers and product owners to stay current on product features and intended functionality.
- Tested certain products and features before software release
- Assisted team with development of web-based applications in agile environment.
- Increased and improved knowledge of Architect software and Project Planning tools by engaging in all available trainings and seminars.
- Gathered data on integration issues and vulnerabilities and reported all findings, including improvement recommendations.
- Checked software beyond testing scripts for interconnected problems not covered by established specifications.
- Carried out tests to identify, report and repair issues such as bugs and glitches.
- Defined, created and controlled testing environments for successful software deliverables.
- Supported test review, defect control and configuration management within delivery pipeline.
American Safety CouncilOrlando, FL
Tier 1 Technical Support Representative
02.2019 - 09.2020
Job overview
- Assisted customers with trouble shooting technical problems on computers, tablets, I-Pads and phones.
- Maintained positive energy with customers while resolving issues.
- Received and sent emails to customers to resolve technical issues.
- Communicated with customers issues over the phone, live chat or email in short and effective period of time.
- Devised solutions to operations issues related to monitor, keyboard, & speaker along with Microsoft Edge, Google Chrome, Firefox & Safari web browsers
- Monitored systems in operation and input commands to troubleshoot areas such as data purging , database crash and file corruption Issues.
- Developed and tested new software prior to release to assist development team in bug identification.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Used Jira ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed IOS and Android issues to identify abnormally functioning operating system or software with troubleshooting methods needed for quick remediation.
Education
Google Cybersecurity Certificate, CourseraOrlando, FL
Certification from Cybersecurity
12.2023 - 08.2024
Full Sail University (FSU)Orlando, FL
Bachelor of Science from Music Production
09.2016 - 2018.09
Mainland High SchoolDaytona Beach, FL
High School Diploma
07.2012 - 2016.06
Skills
XML Code
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Certification
Certified Google Cybersecurity Specialist
Accomplishments
- Conducted a security audit; went through checklist of controls and compliance of a business. I recommended controls to strengthen the overall security of the business
- Created and incident report that identified a Denial of Service Attack and explained how the attack was causing a website malfunction
- Created a security risk assessment report and provided suggestions for security hardening
- Created a NIST CSF Incident report that summarized "Identify,Protect,Detect,Respond,Recover"
Software
Python
Linux Command Line
Zendesk
Jira
Microsoft Excel
Microsoft Office 365
Interests
Body Building
Quality Time With Family
Modeling
Music Production
Work Preference
Work Type
Full TimeContract WorkInternshipGig WorkWork Location
RemoteOn-SiteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursWork from home optionTimeline
Certified Google Cybersecurity Specialist
08-2024
Google Cybersecurity Certificate, Coursera
Certification from Cybersecurity
12.2023 - 08.2024
Patient Access Specialist
Assist Rx
09.2023 - Current
Software Support Analyst
SPX Global Technologies
04.2023 - 09.2023
Software Support Analyst
LivTech
05.2021 - 04.2023
Software Support Analyst
CMAP
02.2021 - 04.2021
Tier 1 Technical Support Representative
American Safety Council
02.2019 - 09.2020
Full Sail University (FSU)
Bachelor of Science from Music Production
09.2016 - 2018.09
Mainland High School
High School Diploma
07.2012 - 2016.06
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