Christian Angelo Guiao
San Diego,California
Summary
Skilled food service professional with 8+ years of experience in server supervision and front-of-house support. Strong in complaint handling, personnel training, and shift coordination, with a focus on accurate service, guest satisfaction, and efficient team coverage. Proven ability to manage high-volume dining rooms while maintaining quality and professionalism.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Server Supervisor
Kalesa
Milpitas, CA
01.2021 - Current
- Supervised server floor operations, ensuring prompt table service and smooth guest flow.
- Trained new servers on POS procedures, menu knowledge, and service standards.
- Coordinated shift assignments to balance coverage during peak dining periods.
- Resolved guest concerns quickly, maintaining service quality and team professionalism.
- Monitored order accuracy with kitchen staff to reduce delays and errors.
- Enforced cleanliness, grooming, and safety standards across front-of-house areas.
- Scheduled breaks and adjusted staffing based on reservation volume and demand.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
Server
Kalesa
Milpitas, CA
12.2017 - 01.2021
- Delivered accurate food and beverage orders while maintaining timely table service.
- Monitored tables, refilled beverages, and anticipated guest needs throughout service.
- Coordinated with kitchen staff to resolve order changes and special requests.
- Presented menu options and answered guest questions to support confident ordering.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Associate of Science - Business Managemaent
Chabot College
Hayward, CASkills
- Point-of-sale systems
- Team management
- Floor operations management
- Shift planning
- Staff scheduling
- Complaint handling
- Personnel training
- Service protocol updates
- Customer relationship management
- Equipment maintenance
Languages
English
Native or Bilingual
Tagalor
Native or Bilingual
Timeline
Server Supervisor
Kalesa
01.2021 - Current
Server
Kalesa
12.2017 - 01.2021
Associate of Science - Business Managemaent
Chabot College