Christiane Mortenson
Evansville,WY
Overview
12
12
years of professional experience
Work History
Administrative Manager
Wyoming Vapor Company
Casper, WY
07.2022 - Current
- Led training initiatives for staff on best practices in administrative procedures and compliance.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Greeted visitors, employees and customers politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing teams.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Manage and maintain store inventory such as counting, tracking, and adjusting in our POS system.
- Delegate and perform various cleaning tasks to provide a safe and clean environment.
- Train and oversee employee abilities for the coffee bar: Ensuring their performance follows health code policies and customer satisfaction with each beverage.
- Train and collaborate with the retail management team to ensure smooth company processes.
- Guide the retail management team on proper store policy and disciplinary action.
Administrative Manager
Hope Construction & Investments
Casper, WY
06.2021 - 08.2022
- Streamlined administrative processes to enhance operational efficiency and reduce response times.
- Coordinated scheduling and resource allocation for multiple projects to optimize productivity.
- Implemented new office management software, improving data tracking and reporting accuracy.
- Led training initiatives for staff on best practices in customer service and safety.
- Coordinated payroll via Quickbooks software and tracking worked hours.
- Developed and maintained comprehensive filing systems to ensure quick access to critical documents.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Handled project payments and documentation of project progression.
- Delegated labor tasks to contracted employees under the instruction of the project lead/owner.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Ensured contractors followed safety protocols while on job sites.
- Managed and maintained documentation to record, track, and analyze job progression.
- Receiving and responding to customer feedback to ensure positive development for the company.
Client Service Representative
Central Wyoming Counseling Center
Casper, WY
01.2021 - Current
- Greeting clients as they come in and completing tasks such as checking in, scheduling appointments, collecting payments, and to answer questions.
- Answering phones and transferring them to the appropriate department, or to requested individuals, and troubleshooting problems or questions.
- Utilizing Microsoft Teams and Microsoft Outlook to maintain concise and consistent communications internally with colleagues.
- Designing and creating a system utilized through sharepoint with Excel for client financial tracking.
- Communicating with clinicians and management to provide the best client care.
- Scanning in physical documents to be placed in the appropriate locations through electronic filing systems.
- Maintaining client demographic profiles and charts through the client portal ensuring each individual’s information is current and up-to-date.
Front Office Assistant
Casper Orthopedics
Casper, WY
06.2020 - 12.2020
- Facilitated seamless patient flow management to enhance operational efficiency for various healthcare providers.
- Utilized Phreesia EHR and Allscripts to streamline medical record processes and improve operational efficiency.
- Assisted in preparing medical charts for patient records. Supported documentation processes by organizing and faxing essential paperwork. Aided in formatting notes for effective communication with external companies.
- Assisted in managing multiple tasks including personal responsibilities, patient care, shared duties, and filing paperwork.
- Executed tasks effectively in fast-paced environments, maintaining steady workflow and meeting deadlines.
- Streamlined communication processes between internal departments and medical staff to ensure effective task management.
Administrative Assistant
Power Service, Inc.
Casper, WY
12.2018 - 04.2020
- Streamlined information exchange between management and personnel to ensure timely completion of miscellaneous tasks and requests.
- Facilitated event planning and execution to deliver exceptional experiences for attendees through effective vendor and stakeholder engagement.
- Facilitated accounting processes by providing comprehensive assistance to financial operations.
- Assisted in the creation of books and managed document organization. Supported document preparation and maintained control over book production. Aided in compiling and organizing documents for book-making processes.
- Managed detailed preparation and submission of expense reports, supporting directors and executive-level staff.
- Oversaw employee integration into HR systems to streamline onboarding. Facilitated training sessions for new hires to enhance their transition. Collaborated with HR team to improve onboarding efficiency.
- Entered new customer and vendor information into Syteline program. Assisted in correcting and distributing company documentation to customers and vendors.
Sales Consultant/Lab Assistant/Administrative Assistant
Wyoming Vapor Company
Casper, WY
01.2017 - 12.2018
- Supported team members and customers through effective communication and collaboration.
- Assisted with counterpoint operations, cash handling, pricing, and call management. Aided executives with warehouse tasks, inventory management, and laboratory assistance while prioritizing cleanliness and safety.
- Processed internet orders, audited timecards, managed order requests, and completed assignments from the CEO and COO.
- Maintained a positive demeanor and greeted all individuals with a friendly smile.
- Provided excellent customer service and ensured satisfaction with every sale.
- Utilized precise company recipes to create a diverse range of beverages for the barista bar.
Paraeducator
Worland Youth Learning Center
Worland, WY
05.2014 - 08.2016
- Designed and implemented innovative educational programs that integrated general education, movement, art, and technology for diverse groups of children based on grade level from kindergarten to eighth grade.
- Oversaw the planning and execution of activities, ensuring accurate documentation of all educational initiatives.
- Achieved certification in first aid, CPR, and AED, while earning a paraeducator license.
- Cultivated essential skills in effective communication, problem-solving, and maintaining a safe learning environment.
Education
Associates - Psychology
Casper College
Casper, WY12.2017
High School Diploma -
Worland High School
Worland, WY05-2015
Skills
- Office administration
- Workflow planning and organization
- Critical thinking and goal setting
- Customer experience management
- Staff Management and HR support
- Team collaboration
- Workflow planning
- Hiring, onboarding, and training
- Bookkeeping/payroll
- Verbal and written communication
- Microsoft office
- NCR Counterpoint programming (PoS Systems)
Timeline
Administrative Manager
Wyoming Vapor Company
07.2022 - Current
Administrative Manager
Hope Construction & Investments
06.2021 - 08.2022
Client Service Representative
Central Wyoming Counseling Center
01.2021 - Current
Front Office Assistant
Casper Orthopedics
06.2020 - 12.2020
Administrative Assistant
Power Service, Inc.
12.2018 - 04.2020
Sales Consultant/Lab Assistant/Administrative Assistant
Wyoming Vapor Company
01.2017 - 12.2018
Paraeducator
Worland Youth Learning Center
05.2014 - 08.2016
Associates - Psychology
Casper College
High School Diploma -
Worland High School