Hi, I’m
Christiane Staten
Troy,MI
Summary
Detroit native and Howard University graduate job seeker with strong organizational skills eager to secure entry-level Marketing position. Ready to help team achieve company goals. Passionate about problem-solving, and research. Detail-oriented team player with strong organizational skills.
Overview
4
years of professional experience
Work History
StockX
Customer Service Representative
05.2021 - Current
Job overview
- Identify fraudulent activity within accounts, fraud trends, and friendly fraud using internal account management system, Riskified, Persona, Hyperwallet, and Braintree.
- Track customer service cases and updated service software with customer information.
- Manage over 20 new customer cases daily.
- Actively listen to customers, handle concerns quickly, and escalate major issues to supervisor.
- Provide consistent, quality service evaluated internally and by customers via Medallia.
- Train new and current personnel regarding company operations, policies, and services.
- Developed pre-written responses that adhere to company quality and security standards for personal and team use.
Capo Italian Deli & Speakeasy
Bar Manager
05.2021 - 09.2021
Job overview
- Supervise floor operations of business grossing +$100K monthly.
- Maintain excellent customer relations and provide tailored services to newcomers and regulars.
- Increased nightly profits by average of 7% via bar and table service.
- Coordinate with all staff and security, providing quick and appropriate reactions to arising issues.
- Review and communicate nightly sales reports with owner to assist in managing P&L.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold specials and beverage promotions to exceed daily sales goals
North Italia
Restaurant Manager
08.2019 - 03.2021
Job overview
- Lead 20+ front-of-house staff to facilitate service and develop staff members.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Wrote front-of-house schedules in accordance with SPLH and maintained appropriate labor hours daily.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Ensured quality service by product tasting, observing expo, and monitoring server success each shift.
- Performed sanitation walk-throughs to comply with health codes, sanitation requirements, and license regulations, alleviating potentially heavy fines.
- Monitored sales throughout shifts and engaged staff to upsell to exceed daily sales goals.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Howard UniversityWashington, DC
Bachelor of Arts from Art History
08.2013 - 06.2019
University Overview
- Capstone Scholarship Recipient
- 3.61 GPA
- Howard University Elite Models, Founding Executive Board Member
- cum laude graduate
Detroit Country Day SchoolBeverly Hills
High School Diploma
2013
University Overview
- 3.7 GPA
- Jewelry Club Member
- Jewelry Conservatory Member
- Awarded Fine Arts Department Book Award
Skills
- Customer service, focus, and orientation
- Senior Leadership Support
- Staff Training and Assessment
- Problem Solving
- Microsoft and Google Suites
- Active Listening
- Critical Thinking
- Research
- Proofreading
Timeline
Customer Service Representative
StockX
05.2021 - Current
Bar Manager
Capo Italian Deli & Speakeasy
05.2021 - 09.2021
Restaurant Manager
North Italia
08.2019 - 03.2021
Howard University
Bachelor of Arts from Art History
08.2013 - 06.2019
Detroit Country Day School
High School Diploma
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