Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Christian Jireh Lanon

Fulfillment Coordinator
Whittier,CA

Summary

A highly motivated and detail-oriented professional with a demonstrated capacity for active listening, fostering collaboration as a team player, and effectively communicating across diverse teams and stakeholders. Recognized for exceptional analytical skills and a creative approach to problem-solving, I consistently deliver innovative solutions. I maintain a well-organized focus on upholding high standards of accuracy, ensuring efficient and effective workflows. I am dedicated to providing exceptional customer satisfaction by being personable, attentive, and responsive to client needs. I am passionate about leveraging my skills in communication, organization, and teamwork to drive success in every project and interaction.

Overview

6
6
years of professional experience

Work History

Fulfillment Coordinator

VeSync Co.
09.2024 - Current
  • Manage the coordination of shipping and logistics, ensuring that all orders are shipped on time and via the most cost-effective methods.
  • Prepare and process shipping documentation, including bills of lading, invoices, and customs paperwork (if applicable).
  • Act as the main point of contact for customers regarding their order status, providing timely updates and resolving any issues.
  • Handle returns and exchanges, ensuring compliance with company policies and providing excellent customer service.
  • Update team members with accurate records of order status, inventory levels, and shipping details in the fulfillment process or ERP systems.

Customer Service Representative I

VeSync Co.
12.2021 - 09.2024
  • Provided timely and professional responses to customer inquires via phone, live chat, and emails
  • Assessed and met the customer needs by identifying and evaluating their desires to offer custom solutions and maintain high satisfactory needs
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Employed analytical skills to solve problems accurately and efficiently, ensuring thorough and precise service
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Photographer, Editor

CJ & Neds Photography
12.2020 - Current
  • Collaborated with clients to understand their vision, ensuring the final product met or exceeded expectations.
  • Captured and edited professional-quality photographs for various clients, including portraits, families, and weddings
  • Managed client relationships from initial inquiry to final delivery, consistently receiving positive feedback and referrals
  • Built and maintained a portfolio showcasing a range of photography styles and techniques to attract new clients
  • Feedback Incorporation: Making changes based on input from clients or team members to achieve the desired outcome

Server

Sup Noodle
12.2018 - 12.2020
  • Demonstrated a strong work ethic and team-oriented attitude, contributing to a positive work environment
  • Communicated effectively and clearly with customers and team members
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Displayed a friendly and enthusiastic demeanor, enhancing customer experiences and team morale
  • Proficient in upselling menu items and promoting specials to enhance the dining experience and contribute to the restaurant's profitability

Education

Child Development/Early Childhood Certificate of A - Child Development/Early Childhood

Hacienda La Puente Adult Education
Fullerton, CA
05-2020

Skills

  • Call center operations
  • [Salesforce] CRM system proficiency
  • Task prioritization
  • Product knowledge
  • Relationship building
  • Shipping coordination

Interests

  • Photography
  • Snowboarding
  • Martial Arts
  • Dance

Timeline

Fulfillment Coordinator

VeSync Co.
09.2024 - Current

Customer Service Representative I

VeSync Co.
12.2021 - 09.2024

Photographer, Editor

CJ & Neds Photography
12.2020 - Current

Server

Sup Noodle
12.2018 - 12.2020

Child Development/Early Childhood Certificate of A - Child Development/Early Childhood

Hacienda La Puente Adult Education
Christian Jireh LanonFulfillment Coordinator