CHRISTIAN MILANO
(Relocatable) Mesa,AZ
Summary
Luxury travel and hospitality professional with 10+ years of experience delivering bespoke travel experiences for a high-profile clientele and premium members with American Express Travel & Lifestyle Services (Centurion Division) and Michael Kors. Expert in curating complex, high-value itineraries with a focus on personalization, and seamless execution. Proven ability to cultivate relationships with luxury hotels, villas, and global partners, supported by extensive site inspections and destination expertise.
Overview
15
15
years of professional experience
Work History
Client Experience Manager
Milano Music Center
Mesa, AZ
12.2025 - Current
- Managed client relationships within a long-standing, high-touch retail and service environment, delivering personalized support aligned with individual client needs
- Oversaw client communications and service coordination, ensuring timely, detail-oriented execution across multiple service offerings
- Maintained strong service standards in a fast-paced environment, balancing competing priorities while preserving a consistent and professional client experience
Jet Set Experience Manager
Michael Kors
Scottsdale, AZ
03.2023 - 12.2025
- Delivered hospitality experiences consistent with boutique and luxury travel expectations through the Jet Set Experience and KorsConcierge programs
- Trained and developed team members on personalized client engagement, service etiquette, and experience-driven interactions, elevating overall client satisfaction and retention
- Anticipated and resolved client needs in real time, ensuring seamless and stress-free experiences in fast-paced high-demand environments
- Directed new store openings due to consistent KPIs and top-performing results; top rankings in store history
- Hosted and executed monthly in-store events and community activations, creating curated, high-touch experiences for VIP clientele and strategic partners
- Strengthened client relationships through tailored recommendations and attentive service, supporting repeat engagement and long-term brand loyalty
- Managed operational performance across multiple locations, successfully stabilizing an underperforming store while maintaining service quality and team morale
Centurion Membership Manager
American Express, Travel & Lifestyle Services
Remote
04.2021 - 08.2022
- Designed and executed bespoke luxury travel itineraries for elite Centurion Members, including complex multi-destination travel and bookings exceeding $60,000-$250,000+
- Conducted comprehensive consultations to understand client preferences, delivering highly personalized travel experiences
- Coordinated complex travel logistics including private transportation, luxury accomodations, cruises, private tours, dining, entertainment, and curated experiences, ensuring seamless end-to end execution
- Partnered with luxury hotels, resorts, villas, and global vendors to secure exclusive accommodations and elevated client experiences
- Provided white-glove, end-to-end travel support, including real-time issue resolution and post-travel follow-up
Business Centurion Relationship Manager
American Express, Travel & Lifestyle Services
Phoenix, AZ
06.2016 - 04.2021
- Managed high-touch relationships with elite Centurion Members, delivering bespoke travel and lifestyle services
- Coordinated luxury travel experiences, including cruises, private tours, and high-value bookings exceeding $100,000+
- Conducted global hotel site inspections deliver informed, high-value recommendations
- Built and maintained relationships with hospitality partners to enhance client experiences and service offerings
- Anticipated and resolved client needs in real time, ensuring seamless, stress-free travel experiences
Talent and Recruiting Manager
Michael Kors
Scottsdale, AZ
07.2013 - 07.2016
- Recruited, onboarded, and developed high-performing staff aligned with elevated hospitality expectations
- Coached teams in clientele development and performance growth aligned with premium service standards
- Supported multiple store openings, improving workflow, operational readiness, and consistency
- Continued developing team performance and service standards to support overall business growth
- Trained and developed top-performing Stylists and management into next level positions with stretch assignments/development plans
- Proactively made local dining recommendations for guests living in or visiting Arizona to provide an elevated jet set feel of servicing within our lifestyle locations
Clientele Manager
Juicy Couture
Scottsdale, AZ
08.2011 - 07.2013
- Built and maintained client relationships through personalized outreach and service, supporting repeat engagement and brand loyalty
- Analyzed customer preferences and purchase behavior to tailor recommendations and enhance the overall client experience
- Supported daily operations and team coordination, ensuring a consistent and high-quality in-store experience
Education
-
Harvard Business School
Leadership Principles-
East Valley Institute of Technology
Academy Of Cosmetic Arts-
Highland High School
High School DiplomaSkills
- Luxury Travel & Itinerary Planning
- Bespoke Experience Curation
- Global Destination Expertise
- Attention to Detail & Precision Execution
- Relationship Management & Client Trust
- Concierge Services & Lifestyle Management
- Problem Resolution & Real-Time Support
- Cross-Functional Coordination
Accomplishments
- Recognized globally as an American Express Rising Star; selected as #1 during Travel + Leisure Magazine, Strategic Vision and International Luxury Travel Market (ILTM) partnerships
- Harvard Business School Leadership Principles Alumni
- Ranked Top 8 nationwide and awarded #1 Service Leader at Michael Kors
- Named Top Performer during American Express Virtual Own My Career Week
- Awarded Centurion White Glove Award for elite Member satisfaction & performance
- Represented American Express brand at DEPARTURES Magazine industry conference
- Awarded top employee with Michael Kors global who utilized new technology, KorsConnect
Timeline
Client Experience Manager
Milano Music Center
12.2025 - Current
Jet Set Experience Manager
Michael Kors
03.2023 - 12.2025
Centurion Membership Manager
American Express, Travel & Lifestyle Services
04.2021 - 08.2022
Business Centurion Relationship Manager
American Express, Travel & Lifestyle Services
06.2016 - 04.2021
Talent and Recruiting Manager
Michael Kors
07.2013 - 07.2016
Clientele Manager
Juicy Couture
08.2011 - 07.2013
-
Harvard Business School
-
East Valley Institute of Technology
-
Highland High School