MARY CORRUS
Freeport,TX
Summary
Dynamic Cruise Specialist with extensive experience at Prestige Cruises, excelling in itinerary planning and customer engagement. Proven ability to enhance client satisfaction through tailored recommendations and effective communication. Skilled in reservation systems and adept at problem-solving, consistently delivering exceptional service and fostering lasting relationships in the luxury travel sector.
Overview
15
15
years of professional experience
Work History
Cruise Specialist
Prestige cruises
Las Vegas, Nevada
05.2022 - Current
- Managed booking processes using industry-standard reservation systems.
- Provided information about itinerary details and onboard amenities.
- Researched destinations to offer tailored recommendations to clients.
- Processed payments from customers using credit cards or alternative payment methods.
- Booked transportation and hotel reservations using computer or telephone.
- Maintained up-to-date knowledge of cruise line promotions and offerings.
- Engaged with customers through various communication channels for inquiries.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Advised passengers about travel documents required for international trips.
Owner/Operator
MC Electric
Freeport, Texas
01.2015 - Current
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Developed business plan and budget to maximize profitability.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Resolved conflicts between employees in a professional manner.
LED Sales
Atlantic Energy
Hackensack, New Jersey
04.2013 - 03.2020
- Developed relationships with clients to understand their needs and preferences.
- Presented product demonstrations to showcase features and benefits effectively.
- Negotiated contracts and pricing terms to secure favorable agreements for clients.
- Educated customers on product features and technical details to highlight benefits.
- Attended industry events to network and promote company products actively.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
- Organized sale calls with customers and vendors.
- Generated sales by prospecting, negotiating contracts and closing.
Front Desk Supervisor
Harrison group
Ocean City, Maryland
02.2011 - 10.2013
- Greeted guests and managed front desk operations efficiently.
- Coordinated check-in and check-out processes for all visitors.
- Handled guest inquiries and resolved issues promptly.
- Maintained accurate records of room assignments and availability.
- Assisted in training new front desk staff on procedures.
- Collaborated with housekeeping to confirm room readiness for arrivals.
- Supervised daily operations at the front desk including check-ins and checkouts, reservations.
- Processed payments, cashiering duties and credit card transactions accurately.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Generated reports detailing daily actions, guest numbers, accounting expenses, and income and room service usage.
- Facilitated successful front desk operations for high-volume hotel.
Education
Bachelor of Science - Business
Southern New Hampshire University
Hooksett, NH06-1999
Skills
- Reservation systems
- Itinerary planning
- Payment processing
- Customer engagement
- Travel documentation
- Customer relationship management
- Itinerary planning expertise
- Cruise industry experience
- Communication
- Problem-solving abilities
- Multitasking
- Customer referrals
- Flight booking
- Professional networking
- Manage research
- Teamwork and collaboration
- Organizational skills
- Hotel accommodations
- Presentation skills
- Data entry
- Professionalism
- Interpersonal skills
- Professional demeanor
- Digital marketing
- Luxury travel
- Cost calculation
- Customer inquiry and response
- Travel planning
United States Navy Veteran
- Served as a Hospital Corpsman for the USN 1992-1996
Timeline
Cruise Specialist
Prestige cruises
05.2022 - Current
Owner/Operator
MC Electric
01.2015 - Current
LED Sales
Atlantic Energy
04.2013 - 03.2020
Front Desk Supervisor
Harrison group
02.2011 - 10.2013
Bachelor of Science - Business
Southern New Hampshire University