Taylor Adams
Houston
Summary
Dynamic Cruise Specialist known for exceptional client advocacy and effective crisis resolution. Proven track record in managing complex guest issues and ensuring compliance, fostering a seamless travel experience.
Overview
14
14
years of professional experience
Work History
Cruise Specialist
Carnival Cruise Lines
Miami, FL
06.2023 - Current
- · Delivered white-glove service to 150+ guests per season, managing every detail from shore excursion recommendations to special occasion celebrations (birthdays, anniversaries, honeymoons).
- · Resolved 40+ complex guest issues—including flight delays, medical emergencies, and last-minute cabin changes—with compassion and speed, ensuring zero negative escalations.
- · Guided first-time cruisers through the entire pre-boarding process, reducing check-in anxiety and confusion through clear, personalized communication.
- · Advocated guests by liaising directly with Carnival's onboard teams to accommodate dietary restrictions, mobility needs, and room preferences.
- · Maintained 100% documentation accuracy for passports, visas, and health forms, giving guests peace of mind before they ever left home.
Cruise Specialist
Norwegian Cruise Line
Miami, FL
11.2021 - 02.2023
- · Processed 200+ international reservations per season, ensuring all guest documentation (passports, visas, health certificates) met strict country-specific entry requirements—achieving 100% compliance with zero denied boardings.
- · Conducted real-time data audits across multiple booking platforms, identifying and correcting discrepancies in client profiles, payment records, and travel authorizations before final confirmation.
- Served as primary escalation point for cross-departmental teams, providing live-chat guidance and procedural training to 15+ staff members on documentation verification and system navigation.
- · Managed post-booking adjustments (cabin changes, date shifts, cancellations) with meticulous record-keeping, maintaining a clean audit trail for all client transactions.
- · Collaborated with international port agents to verify entry clearances and resolve last-minute regulatory holds, ensuring seamless guest disembarkation
Data Entry & Auditor
L&A Staffing
Atlanta, GA
04.2017 - 03.2020
- · Audited 500+ financial and billing documents monthly, identifying and reconciling discrepancies in accounts, invoices, and regulatory filings with 99.8% accuracy.
- · Maintained master spreadsheets and secure databases tracking document versions, statuses, and approval workflows—ensuring full traceability for internal and external compliance reviews.
- · Generated weekly compliance and progress reports for executive leadership, highlighting error trends, resolution timelines, and process improvement recommendations.
· Implemented a document workflow system that reduced misfiled records by 40% and cut retrieval time from 15 minutes to under 3 minutes.
· Served as final quality-check reviewer before documents were submitted to external regulators, catching 95% of potential errors at the pre-submission stage.
Mortgage Broker Secretary
Citizens Trust
Atlanta, GA
03.2012 - 07.2013
- · Verified financial and legal documentation for 50+ mortgage applications monthly, ensuring all income, asset, and identity records met federal lending regulations and company policy.
- Ensured 100% compliance with title insurance company requirements and closing-disclosure standards, catching missing signatures, expired documents, and calculation errors before final submission.
- Conducted pre-closing file audits on 100% of loan packages, flagging discrepancies in lien reports, property valuations, and borrower certifications for immediate correction.
- Managed contract lifecycle from initial offer through closing, coordinating with underwriters, attorneys, and title agents to meet strict 30-day deadlines without exceptions.
- Served as primary client contact for document collection and status updates, reducing follow-up calls by 25% through proactive communication and clear checklist delivery.
Education
No Degree - Prelaw- History Minor
Georgia State University
Atlanta, GASkills
- International Travel Logistics – Coordinating global itineraries with strict adherence to entry/exit requirements and foreign regulations
Compliance & Regulatory Documentation – Passport/visa verification, health form audits, and 100% accuracy in high-volume record-keeping
Data Auditing & Quality Control – Discrepancy identification, financial document reconciliation, and error reduction across multiple systems
- Client Advocacy & Crisis Resolution – Managing medical emergencies, flight disruptions, and last-minute changes with composure and speed
- Global destinations
Timeline
Cruise Specialist
Carnival Cruise Lines
06.2023 - Current
Cruise Specialist
Norwegian Cruise Line
11.2021 - 02.2023
Data Entry & Auditor
L&A Staffing
04.2017 - 03.2020
Mortgage Broker Secretary
Citizens Trust
03.2012 - 07.2013
No Degree - Prelaw- History Minor
Georgia State University