CHRISTIANNA BELCHER
Buchanan,MI
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Front Desk Medical Receptionist
Southwest Vision Center
03.2026 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic medical records system.
- Coordinated communication between patients and medical staff.
- Maintained accurate patient records for compliance and quality assurance, while ensuring HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Receiver
Fapco Inc
02.2022 - 03.2026
- receiving packages through different shipping providers (UPS, FedEx, freight, etc.) and ensuring shipping information corresponds with pack slip details including part name, part number, part quantity, etc.
- importing components into system using dual systems
- Using Microsoft Word and Thunderbird Email daily
- Oversaw receipt and inspection of incoming shipments for quality assurance.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Trained new employees on receiving procedures, improving overall team performance.
Office Clerk
Fapco Inc
05.2021 - 10.2021
- Completing initial job orientation for onboarding employees, using Microsoft Excel for employee lists for Fapco and Temporary Employee Agencies
- Using 4 screens at once of company system to input employee rates into ratio system
- Using Excel and Word daily for freight scheduling and comparing daily workloads being received in and shipped out
Inventory/Closing Manager
McDonald's
01.2018 - 03.2020
- Managed crew of employees to ensure operational efficiency and smooth workflows. Created daily line bar for crew assignments based on individual expertise for optimal performance.
- coordinating register handling in front and back drive-thru and securing drawers and safe each night
- Counting store inventory and creating truck sheet to keep up with necessary items
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
Education
No Degree - Psychology
Lake Michigan College
01-2018
High School Diploma -
Buchanan High School
01-2018
Skills
- Microsoft Office
- Attention to Detail
- Teamwork
- Customer Service
- Leadership
- Effective Communication
- Critical Thinking
LANGUAGES
English: Fluent
Timeline
Front Desk Medical Receptionist
Southwest Vision Center
03.2026 - Current
Receiver
Fapco Inc
02.2022 - 03.2026
Office Clerk
Fapco Inc
05.2021 - 10.2021
Inventory/Closing Manager
McDonald's
01.2018 - 03.2020
No Degree - Psychology
Lake Michigan College
High School Diploma -
Buchanan High School