CHRISTIAN POL VALLES
Mcallen,TX
Summary
Dynamic Assistant Store Manager at Pizza Hut with a proven track record in enhancing customer experience and mentoring staff. Skilled in cash management and operational efficiency, I excel in fostering team collaboration and driving sales through effective upselling techniques. Committed to delivering exceptional service and maintaining high standards in food safety.
I am continuing education to further enhance my skills and looking forward to jobs that can help me learn more about the Technology industry
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Pizza Hut
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Manages customer service, retention, complaints, refund requests and questions, through phone and in store.
- Oversees product quality and overall store efficiency during shifts.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Production Cook
Pizza Hut
06.2023 - 10.2023
- Collaborated with team members to meet daily production goals and deadlines.
- Observed food safety, proper cleaning and good hygiene practices to prevent food-borne illnesses.
- Plated finished foods, added garnish for aesthetic purposes and handed plates to servers for distribution to customers.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Kitchen Crew
Chick-Fil-A Restaurant
01.2023 - 04.2023
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Demonstrated versatility by performing various roles within the kitchen crew as needed, fostering adaptability and flexibility among team members.
- Provided exceptional customer service by promptly addressing concerns and ensuring accurate order fulfillment.
Education
Associate of Applied Science - Information Technology
South Texas Colleges
Mcallen, Texas03-2027
Bachelor of Science - Accounting Information Systems
University of Santo Tomas
Manila, Philippines06-2023
High School Diploma -
Notre Dame of Greater Manila
Caloocan, Philippines06-2020
Skills
- Customer service
- Customer experience
- Customer relations
- Upselling and cross selling
- Mentoring and coaching
- Goals and performance
- Sales expertise
- Systems and software expertise
- Verbal and written communication
- Team leadership
- Schedule management
- Retail operations
Certification
- Servsafe food safety manager certification.
- Texas food handler license.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Assistant Store Manager
Pizza Hut
11.2023 - Current
Production Cook
Pizza Hut
06.2023 - 10.2023
Kitchen Crew
Chick-Fil-A Restaurant
01.2023 - 04.2023
Associate of Applied Science - Information Technology
South Texas Colleges
Bachelor of Science - Accounting Information Systems
University of Santo Tomas
High School Diploma -
Notre Dame of Greater Manila
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