Christie Atkins
Sperryville,VA
Summary
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Piedmont Internal Medicine
Warrenton, VA
10.2021 - Current
- Assisted physicians with patient examinations and procedures, ensuring efficient workflow within practice.
- Managed patient scheduling and appointment coordination, enhancing overall clinic efficiency.
- Maintained accurate medical records and documentation, supporting compliance with healthcare regulations.
- Performed routine laboratory tests and diagnostic procedures, ensuring timely results for patient care.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
Medical Receptionist
Piedmont Internal Medicine
Warrenton, VA
03.2021 - 10.2021
- Scheduled patient appointments, ensuring optimal time management and resource allocation.
- Verified patient insurance information, streamlining billing processes and minimizing errors.
- Managed medical records with attention to confidentiality, improving retrieval efficiency.
- Coordinated communication between patients and healthcare providers, enhancing patient satisfaction.
- Resolved patient inquiries efficiently, maintaining a high standard of customer service interactions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
Front and Back Office Medical Assistant
Kilby Pedicatrics
Culpeper, VA
04.2019 - 05.2021
- Managed patient scheduling to optimize clinic workflow and reduce wait times.
- Assisted in clinical procedures, ensuring adherence to safety and hygiene standards.
- Maintained accurate electronic health records for improved patient care coordination.
- Processed insurance claims efficiently, enhancing revenue cycle management.
- Trained new staff on office protocols and best practices for patient interaction.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Managed inventory of medical supplies, ensuring availability while minimizing costs.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Negotiated with suppliers to secure cost-effective purchasing agreements for office supplies and medical equipment.
Education
Certificate - Certified Coding & Billing Specialist
Rappahannock Center of Education
Sperryville, VA05-2021
Certificate - Certified Medical Assistant
Rappahannock Center of Education
Sperryville, VA04-2019
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Direct patient care
- Clinical documentation
- Procedure assistance
- Patient assessments
- Medical records management
- Medical supply inventory
- Medical office administration
- Medical office management
Timeline
Medical Assistant
Piedmont Internal Medicine
10.2021 - Current
Medical Receptionist
Piedmont Internal Medicine
03.2021 - 10.2021
Front and Back Office Medical Assistant
Kilby Pedicatrics
04.2019 - 05.2021
Certificate - Certified Coding & Billing Specialist
Rappahannock Center of Education
Certificate - Certified Medical Assistant
Rappahannock Center of Education