Christie Boysza
Louisville,TN
Summary
Experienced Business Office Director seeking position in auditing, revenue cycle management, or similar. Open to relocation and/or remote work. 17 years experience in acute psychiatric and substance abuse (geriatric, adult, adolescent, IOP, PHP, detox), residential psychiatric and substance abuse (youth), and ambulatory surgery.
Proven ability to drive results through strategic planning, efficient process management, and strong team collaboration. Skilled in financial oversight, regulatory compliance, denial prevention and management. Known for adaptability and reliability in challenging, unpredictable environments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Office Director
Acadia Healthcare
Louisville, TN
11.2021 - 12.2025
- Oversaw monitoring and reporting of key financial metrics, including cash collections, days outstanding, unbilled denials, and daily census, in collaboration with CFO.
- Implemented and managed controls for all cash collected and posted in patient accounting system.
- Facilitated effective communication with third-party insurance carriers to resolve issues impacting cash flow resulting in consistent collection of revenue goal.
- Facilitated comprehensive staff management to enhance departmental operations through effective hiring, training, and performance evaluation, resulting in zero turnover in my tenure as director.
- Facilitated ongoing communication with leadership team to uphold compliance with third-party regulations.
- Managed relationships with external collection agencies responsible for facility receivables. Oversaw reconciliation of agency reports with internal records and authorized invoice payments to optimize collections.
- Oversaw claims management and collections processes to ensure timely cash collections, supporting facility's financial objectives.
- Provided strategic guidance and essential support to ensure alignment with departmental goals and objectives resulting in recuperation of $330K of denied claims.
- Evaluated statistical reports to detect trends and pinpoint operational weaknesses, executing necessary corrective measures resulting in root cause identification of $200K in denials from major payor
- Partnered with utilization review and admissions staff to facilitate accurate insurance coverage approvals.
- Facilitated goal-setting sessions with subordinate staff to define and prioritize objectives resulting in promotions for two team members.
- Directed financial operations, ensuring compliance with healthcare regulations and standards resulting in Joint Commission accreditation.
- Implemented strategic initiatives to optimize budget management and resource allocation, resulting in saving 1/2 FTE within my department.
Patient Assistance Coordinator
Southeastern Retina Associates
Knoxville, TN
11.2020 - 11.2021
- I started working at SERA as an AR specialist, but transitioned into overseeing the copayment assistance programs. I managed enrollment, billing, and collections for all available pharmaceutical copayment assistance programs. This enabled SERA to collect approximately 300K in revenue through these manufacturer programs.
Business Office Director, UHS
Provo Canyon Behavioral Hospital
Orem, UT
08.2016 - 11.2017
- Achieved efficient office operations by streamlining insurance verification, enhancing patient financial counseling, and optimizing billing procedures.
- Managed payment posting and collections to ensure timely resolution of denials and optimize cash flow.
- Compiled weekly financial projections and conducted month-end closing procedures with attention to detail.
- Engaged with patients and families to ensure comprehensive support for Medicaid enrollment, aligning with state agency requirements.
Accounts Receivable Specialist/BOM
Utah Surgical Center
Draper, UT
12.2004 - 07.2015
- A/R specialist responsibilities included: patient financial counseling, charge entry, billing
- Payment posting including contract compliance review, claims follow up including appeals and grievances, feasibility research for new service lines, implants, and procedures.
- Frequently filled in for scheduling, insurance verification, medical records, reception and registration. Served as interim Business Office Manager for 3 months
- Business Office Manager responsibilities included: Supervised all business office positions including: scheduling, insurance verification, patient registration, medical records, billing
- Payment posting, collections, and accounts payable.
- Completed weekly projections and month end closing
- Acted as facility privacy officer, worked closely with clinical director and administrator to ensure compliance with all policies and procedures and regulatory/accreditation requirements
Education
Medical Office Management (Certificate of completion) - Medical Office Management
American Institute of Medical And Dental Technology
Provo, UT12-2004
Skills
- Advanced Medical Scheduling
- Medical Records
- Full revenue cycle management
- Insurance Verification
- Prior Authorization
- Credentialing
- HIPAA compliance
- Microsoft Office Suite (Outlook, Word, Excel, Powerpoint)
- Leadership
- Team management
- Accounts Payable
- CPT/ICD-10/HCPCS/DRG
- Multiple clearinghouse systems and portals
- Multiple practice management/EMR Systems
- Medical claim denial management
- Experience with all government, workers compensation, commercial, and third party payors
Accomplishments
Acadia Business Office Superstar 2022: All KPI goals met (AR days, up front collections, bad debt, cash vs. net revenue)
Acadia 2021-2025: at or above goal of 98% cash vs. net revenue
Oversaw migration of South Towne Surgical Center to newly built Lone Peak Surgical Center, including all licensing for new entity
Certification
- Driver's License
- BLS Certification
- CPR Certification
- Secret Clearance
Timeline
Business Office Director
Acadia Healthcare
11.2021 - 12.2025
Patient Assistance Coordinator
Southeastern Retina Associates
11.2020 - 11.2021
Business Office Director, UHS
Provo Canyon Behavioral Hospital
08.2016 - 11.2017
Accounts Receivable Specialist/BOM
Utah Surgical Center
12.2004 - 07.2015
Medical Office Management (Certificate of completion) - Medical Office Management
American Institute of Medical And Dental Technology
Military Service
- Branch: US Navy
- Rank: E-4
- May 1990 to May 1991