Kim Lane
Business Office Director
Austin,TX
Summary
A dedicated, highly motivated, organized, business office professional with comprehensive experience in executive, administrative and management roles including medical practice management, human resources, payroll, financial management, sales and marketing, team and project management, and the coordination and planning of events, meetings, lectures, and conferences for private, non-profit, small and corporate business entities.
An accomplished leader with excellent customer service, communication, and mentoring skills, Kim is a result driven, self-starter with a solid track record for completing tasks and executing assignments on time and within budget. Kim is available to work in an in-office, hybrid, or remote setting in the Austin, TX and surrounding areas, and she is willing to travel for work.
Kim is an American citizen, authorized to work in the United States. She is willing to obtain a U.S. passport, complete a criminal background check, and qualify for a security clearance.
Overview
18
18
years of professional experience
Work History
Business Office Director
Discovery Senior Living – The Conservatory at North Austin
Austin, USA
05.2021 - Current
- Manage and provide support and guidance to all departments: Executive Office, Business Office, Concierge, Sales and Marketing, Culinary, Resident Activities and Fitness, and Facilities. Kim is a direct report and assistant to the Executive Director.
- Provides support and executive assistance to the Executive Director (ED).
- Assist the ED with all aspects of operations, project management, resident and team meetings.
- Assumes community responsibility in the absence of the ED.
- Supervisor of the Front Desk and Concierge staff.
- Responsible for Resident Relations to include new resident on-boarding, co-manage the dining room experience, and managerial support of resident experience and activities.
- Support department Directors to facilitate the productivity of their work and teams.
- Responsible for quality checks of all staff to ensure all life/safety rules are followed.
- Inspect the facility to ensure all tour paths and units are tour ready.
- Provides back-up to Sales department: conduct tours, negotiate/sign leases, and receive sales calls.
- Oversee department budgets, manage labor hours, and update staff schedules in OnShift.
- Accounts Receivable – receive and deposit monthly resident and commercial lease rent, send collection letters and make calls as needed to ensure AR balances are within company policy.
- Accounts Payable – receive vendor invoices and process GL coding through DSSI AP system. Assist new vendors with guidance on invoice self-submission process, communicate with them regarding the processing of their invoices and receipt of their payments.
- Payroll – ensure staff timecards are accurate in AOD; generate payroll reports and submit to Paychex.
- Interview, hire, coach, develop, and discipline staff.
- Complete new hire paperwork for all new staff.
- Ensure all staff members receive their job, safety, and assigned Relias training programs.
- Provide quality and compliance leadership training.
- Oversight of workplace safety (safety meetings, incident reports, etc.)
- Other duties as assigned by the ED.
Business Office Manager
Holiday Retirement – The Renaissance
Austin, USA
03.2018 - 03.2021
- Assists the ED with all aspects of operations and project management.
- Provide backup to the community ED, function as Manager-On-Duty in the absence of ED and AED.
- Assumes community responsibility in the absence of the Executive Director and AED.
- Manage and provide support to the following departments: Business Office, Reception/Welcome Desk, Sales, Resident Activities and other areas as directed by the Executive Director (ED).
- Hire, coach, develop and discipline employees within areas of responsibility.
- Inspect the facility to ensure all tour paths and units are tour ready.
- Responsible for Resident Relations to include new resident on-boarding, co-manage the dining room experience, and managerial support of resident experience and activities.
- Accounts Receivable – receive and deposit monthly resident and commercial lease rent, collections, send letters and make calls to ensure AR balances are within company expectations.
- Payroll – ensure staffs time records are accurate and timely to ensure payroll is processing accurate pay checks via ADP.
- Complete new hire paperwork, ensure accuracy of benefits.
- Staff Training - Ensure staff receive their job, safety and training programs, track progress in Holiday University.
- Provide quality and compliance leadership.
- Responsible for inspecting the building, doing quality checks, ensure all life/safety rules are followed.
- Provide back-up to the community Sales Leader including inspecting the facility to ensure tour paths and units are tour ready, provide tours, negotiate/sign leases, and make sales calls as needed.
- Manage department budgets, labor hours, staff schedules and staff meetings.
- Oversight of workplace safety (safety meetings, incident reports, etc.)
- Other duties as assigned by the ED.
Business Office Manager & Contract Midwife
West Houston Birth Center
Houston, USA
12.2015 - 11.2017
- Comprehensive patient/client care in the Midwifery Model of Care.
- Client consultations, tours of the facility and marketing event planning.
- Project Manager, Student Midwife Program.
- Client and Student Calendar Manager and Scheduling.
- Event Planning including: Venipuncture and IV Skills, Birth Emergency Skills Training, and NRP Training.
Business Office Manager & Contract Midwife
The Birth Centre of Charlottesville
Charlottesville, USA
08.2012 - 09.2014
- Comprehensive patient/client care in the Midwifery Model of Care.
- Client consultations, tours of the facility and marketing event planning.
- Project Manager, Student Midwife Program.
- Client and Student Calendar Manager and Scheduling.
- Event Planning including: Venipuncture and IV Skills, Birth Emergency Skills Training, and NRP Training.
Contract Midwife & Front Desk Reception
Women's Generational Care, PLLC
Memphis, USA
11.2006 - 06.2008
- Midwife Responsibilities: in-office patient care, project manager - childbirth education classes, back office medical/lab assisting, charting and reporting.
- Front Office Reception Responsibilities: calendar and scheduling, insurance verification/billing & ICD coding, Accounts receivable and patients’ payments.
Education
Bachelor's of Science Equivalent Certification - Midwifery
North American Registry of Midwives (NARM)
Summertown, TNHigh School Diploma - General Studies
Sanderson High School
Raleigh, NCSkills
- Team Leadership & Management Experience
- Office Manager/Director Experience
- Reception/Front Desk Management
- Property Management and Leasing
- Customer Relations Management
- Medical Practice Management
- Project Management
- Sales and Marketing / Market Research
- Organization & Time Management
- CRM / Customer Service
- Scheduling & Calendaring / Event Planning
- Website Design/SEO
- Articulate written, verbal & phone etiquette
- Medical Billing/CPT-ICD/Medical Terminology
- Human Resources/Employee Benefits
- Insurance Verification
- AR & AP: Accounting/Quickbooks
- EMR Systems / Medical Records
- Billing & Collections
- CPR / AED / NRP / Venipuncture
- ADP / Paychex / AOD HR & Payroll Systems
- OSHA & HIPAA compliance
- Recruiting / Employee Onboarding
- Computer & IT / Typing WPM 65
- Employee Orientation & Training
- Microsoft Office 365 / Google / DocuSign
- Conflict Management & Contract Negotiation
- Business Consulting
Timeline
Business Office Director
Discovery Senior Living – The Conservatory at North Austin
05.2021 - Current
Business Office Manager
Holiday Retirement – The Renaissance
03.2018 - 03.2021
Business Office Manager & Contract Midwife
West Houston Birth Center
12.2015 - 11.2017
Business Office Manager & Contract Midwife
The Birth Centre of Charlottesville
08.2012 - 09.2014
Contract Midwife & Front Desk Reception
Women's Generational Care, PLLC
11.2006 - 06.2008
Bachelor's of Science Equivalent Certification - Midwifery
North American Registry of Midwives (NARM)
High School Diploma - General Studies
Sanderson High School
Personal Information
- Availability: in-office, hybrid, or remote setting in metro-Austin, TX, willing to travel for work.
- Visa Status: American citizen, authorized to work in the United States.
- Salary Requirements: $70K, negotiable.
References
Professional References available upon request.