Kristine Gutierrez, RCFE Certified
San Diego,CA
Summary
Versatile Business Office Director focused on promoting mission and increasing effectiveness of key programs. Passionate about managing and overseeing implementation of company's daily operations. Quick and firm decision-maker possessing first-rate communication and organizational skills. Recognized for successfully collaborating with management to develop work plans, financials and strategies. Recognized for leveraging strong team leadership and development to drive forward progress. Highly organized, detail-oriented leader skilled in directing high-performing teams to develop solutions and solve operational and technical problems. Success implementing systems across multiple operations with superior organizational and communication skills. Looking to expand my career with a two year plan of being an Executive Director.
Overview
4
4
years of professional experience
Work History
Business Office Director
Ivy Park Senior Living
07.2023 - Current
- Set and administered budgets with detailed tracking.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Completed assessments of bad debt, labor costs, operating expenses and other areas of importance.
- Maximized cash flow through optimal billing and collection processes.
- Resolved financial discrepancies and resident billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Supported and assisted executive director in management of facility budgets and business practices.
Business Office Director
Vivante Senior Living
04.2022 - 06.2023
- Set and administered budgets with detailed tracking.
- Oversaw financial operations such as accounts receivable, accounts payable and payroll.
- Completed assessments of bad debt, labor costs, operating expenses and other areas of importance.
- Maximized cash flow through optimal billing and collection processes.
- Resolved financial discrepancies and resident billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated with vendors and suppliers to facilitate timely payments.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Supported and assisted executive director in management of facility budgets and business practices.
Memory Care Move In Coordinator
Town And Country Manor
06.2021 - 04.2022
- Communicated effectively with owners, residents, and on-site associates.
- Exceeded sales goals through effective time management and resource allocations.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Analyzed sales and marketing data for improved strategies.
- Achieved sales goals and service targets by cultivating and securing new resident and referral agency relationships.
- Aligned company goals with resident and family outcomes and increased satisfaction.
Sales and Marketing Coordinator
Hollybrook Senior Living
06.2020 - 06.2021
- Communicated effectively with owners, residents, and on-site associates.
- Exceeded sales goals through effective time management and resource allocations.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Analyzed sales and marketing data for improved strategies.
- Achieved sales goals and service targets by cultivating and securing new resident and referral agency relationships.
- Aligned company goals with resident and family outcomes and increased satisfaction.
Education
Bachelor of Science - Gerontology
CSU Sacramento
Sacramento 05.2021
Skills
- Hospice and palliative care experience
- Dementia and Alzheimer's knowledge
- Marketing
- Community Engagement
- Vendor Relations
- Staff Management
- Business Development
- Human Resources
- Financial Management
- Operations Management
- Leadership Development
- Project Management
- Business Administration
- Budgeting and Financial Management
Timeline
Business Office Director
Ivy Park Senior Living
07.2023 - Current
Business Office Director
Vivante Senior Living
04.2022 - 06.2023
Memory Care Move In Coordinator
Town And Country Manor
06.2021 - 04.2022
Sales and Marketing Coordinator
Hollybrook Senior Living
06.2020 - 06.2021
Bachelor of Science - Gerontology
CSU Sacramento
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