Marisela Lucero
Merced,CA
Summary
Seeking a full time position in an office setting with a reputable organization, which will offer opportunities for growth while utilizing my skills and abilities. Currently a full time employee as a Business Office Director however seeking growth, and advancement to expand my knowledge in Finance. Prior to my current position I was working as a Receptionist at Pacifica Senior living before getting promoted to the Business Office Director Position. I was externing after completion of Medical Assisting School with MCOE (Merced Count Office of Education) summer of 2019. Have been at the same location since November 2019.
Goal-oriented administrative leader with excellent business sense and financial knowledge focused on facilities. Strategic planner with a disciplined approach, understanding of review processes and many years of progressive experience in the field.
Dedicated to improving areas such as accounting, debt collection and business administration in fast-paced facilities. Highly organized and forward-thinking manager with excellent problem-solving skills. Versed in accounting, personnel management, and customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Business Office Director
Pegasus Senior Living
Stockton , CA
09.2024 - Current
- Responsible for employee relations, onboarding, payroll, work safety, and compliances.
- Responsible for Resident billing, changes, and agreement addendums.
- Keeping track of department heads budgets, such as spend downs, and keeping track of Business card monthly reporting.
- Using programs such as AOD, time tender, and Paychex. I am experienced in Yardi, but also in Aline for resident billing.
- Keeping track of Invoice payments and capex submitting.
Business Office Director
Pacifica Senior Living
Merced, CA
09.2021 - 09.2024
- My position is responsible for managing all business-related activities including payroll processing, accounts receivable, accounts payable, personnel files, supervising office-related work and staff, maintaining compliance with all regulatory standards, and communicating with the management company on all appropriate matters
- Process all payroll associated with company business in a timely manner
- Provide daily labor reports to Executive Director on labor scheduled and worked from the payroll system
- Follow and submit all tasks associated with month-end closing to the management company in a timely manner
- Keep staff records up to date, including all associated personnel file information
- Assist in orienting new residents and making sure that all signatures are obtained on rental agreements prior to residency
- Responsible for proper documentation of received payments and depositing rent checks appropriately
- Work closely with Executive Director in proper coding of invoices and maintaining up-to-date declining balances in Flash Report
- Make weekly submittals to the management company corresponding with company policies on payables
- Work in a safe manner and ensure any employees report to their work in a safe manner and that unsafe actions are managed
- Foster teamwork with co-workers, show initiative in overcoming obstacles, take actions that assist others beyond job responsibilities, and have a positive impact on co-workers, residents, and visitors
Front Desk/Concierge
Pacifica Senior Living
Merced, CA
09.2021 - 02.2022
- Check residents and or their family members in/out
- Schedule/confirm resident doctor/dental appointments
- Answer phones
- Aid with ALL directors in anything needed for them
- Including, medtechs, kitchen staff, and maintenance staff
- Handle any and all issues residents, and or family members have with the facility
- Keep front lobby clean, and sanitized
- Screen every visitor with Covid-19 screening
- Keep medical records up to date for 80+ residents
- Open and close up the office each morning
- Check emails, and voicemails daily
- Schedule interviews for new hires
- Document and file new hire folders
- Document and file new resident or take apart former resident files
Physical Therapist Front office/Technician
Park Avenue Physical Therapy
Merced, CA
06.2019 - 07.2020
- My position requires, calling referrals in a timely manner, scheduling evaluations, scheduling follow up appointments, calling and sending reminders out to patients regarding upcoming appointments
- Staying up to date with insurances, and authorizations, checking eligibility prior, and during visits
- Filing charts, pulling charts, data input on current and new patients, by creating new charts
- Checking voicemail messages, and replying to each call promptly
- Sending updated notes to each medical office that requires updates on the patients they referred to us
- Keeping each room, table, and equipment sanitized
- I am familiar with wept, alliance, noridian, workman comp, anthem, and allcare insurances
- Checking co-payments
Education
Certificate of Completion - Medical Assistant
Merced County Office of Education
Merced, CA06.2019
High School Diploma -
Valley Community High School
Livingston, CA01.2003
Certification in RCFE -
Assisted Living Education
Skills
- Spanish
- Medical records
- Medical office experience
- Clerical experience
- Medical terminology
- Typing
- Filing
- Administrative Experience
- Microsoft Office
- Customer Service
- Payroll
- Human resources
- Accounts payable
- Leadership
- Supervising experience
- Accounts receivable
- Cash register
- Front desk
- Guest services
- Pricing
- Interviewing
- Cash handling
- ICD-10
- Office experience
- Microsoft Outlook
- Hotel experience
- Accounting
- Time management
- Yardi
- Bookkeeping
- Office management
- Discharge planning
- Human resources management
- Debits & credits
- Communication skills
- Accounting software
- Financial concepts
- Double entry bookkeeping
- Organizational skills
- QuickBooks
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Geriatrics
- Recruiting
- Bilingual
- Training & development
- Expense management
- Computer skills
- SharePoint
- Negotiation
- Bilingual English/Spanish
- Honesty
- Communication
- Good Work ethic
- Flexibility
- Diligent
- Technical competency
- Team player
- Keyboarding 64 WPM
- Scheduling
- Multitasking
- Insurance submissions
Certification
- BLS Certification
- CPR Certification
- Fundamental Payroll Certification
Additionalinformation - Skillsprofile
- Bilingual English/Spanish
- Time management
- Honesty
- Communication
- Good Work ethic
- Flexibility
- Diligent
- Technical competency
- Team player
- Keyboarding 64 WPM
- Scheduling
- Multitasking
- Filing
- Insurance submissions
Timeline
Business Office Director
Pegasus Senior Living
09.2024 - Current
Business Office Director
Pacifica Senior Living
09.2021 - 09.2024
Front Desk/Concierge
Pacifica Senior Living
09.2021 - 02.2022
Physical Therapist Front office/Technician
Park Avenue Physical Therapy
06.2019 - 07.2020
Certificate of Completion - Medical Assistant
Merced County Office of Education
High School Diploma -
Valley Community High School
Certification in RCFE -
Assisted Living Education