Christie Bryant
HENDERSON,North Carolina
Summary
Dynamic and results-driven professional with extensive experience at ExxonMobile, excelling in customer relationship management and problem-solving. Proven track record in enhancing customer satisfaction and operational efficiency. Adept at training and mentoring staff while maintaining a safe and organized environment, ensuring high-quality service delivery.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager
Excel Fitness
07.2023 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
ExxonMobile
01.2012 - 10.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
Education
No Degree - Substance Abuse Technology
Vance-Granville Community College
Henderson, North Carolina, NCHigh School Diploma -
Penn Foster Career School
Scranton, PA05-2007
Skills
- Customer relationship management (CRM)
- Customer service
- Problem-solving
- Adaptability and flexibility
Certification
- CNA - I received my certificate at VGCC in 2006.
- H & R Block tax school - I received certificate in 2008.
Timeline
Assistant Manager
Excel Fitness
07.2023 - Current
Store Manager
ExxonMobile
01.2012 - 10.2022
No Degree - Substance Abuse Technology
Vance-Granville Community College
High School Diploma -
Penn Foster Career School