Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Christie Deorbegoso

Montgomery,TX

Summary

Compassionate Clinical Navigator Supervisor known for high productivity and efficient task completion. Specialize in patient advocacy, interdisciplinary communication, and healthcare navigation strategies. Excel in empathy, problem-solving, and adaptability, ensuring seamless coordination of patient care across multiple services. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.

Overview

15
15
years of professional experience

Work History

Clinical Navigator Supervisor

Cadence
12.2023 - Current
  • Educated patients on chronic conditions and available services through effective communication.
  • Guided patients in navigating healthcare processes and resources.
  • Developed and implemented patient navigation protocols to enhance service delivery.
  • Conducted outreach initiatives targeting underserved populations for improved care access.
  • Facilitated collaboration between patients, providers, families, and leadership to ensure quality care.
  • Planned and delivered training sessions to boost employee performance and address weaknesses.
  • Analyzed business performance data, providing actionable insights for upper management decisions.
  • Implemented quality control measures that significantly reduced error rates across operations.

Care coordinator/CMA

Hello Alpha
03.2022 - 08.2023
  • Customer support
  • Technical support
  • Billing and insurance
  • Order processing
  • Medical triage
  • Provider assistance
  • Training of asynchronous/platform
  • System innovation support
  • Telehealth/ Asynchronous

Certified Medical Assistant 11

Houston Methodist
07.2017 - 04.2022
  • Taking vital signs
  • Obtaining patient medical history
  • Assisting during a medical procedure
  • Scheduling appointments
  • Organizing and cleaning examination rooms
  • Injections and medications
  • Training
  • Setting up practices
  • Team organization

CMA

Comprehensive Cardiovascular Care
04.2015 - 04.2017
  • Taking vital signs
  • Obtaining patient medical history
  • Assisting during a medical procedure
  • Scheduling appointments
  • Organizing and cleaning examination rooms
  • Injections and medications

09.2011 - 06.2013
  • Taking vital signs
  • Obtaining patient medical history
  • Assisting during a medical procedure
  • Scheduling appointments
  • Organizing and cleaning examination rooms
  • Injections and medications

Extern

Kelsey Seybold Clinic
07.2011 - 08.2011
  • Taking vital signs
  • Obtaining patient medical history
  • Assisting during a medical procedure
  • Scheduling appointments
  • Organizing and cleaning examination rooms
  • Injections and medications
  • Spring/Katy

Education

Certificate - Certified Medical Assistant (CMA AAMA)

Lone Star College

High School Diploma -

Columbia High School
Lake City, FL

Skills

  • Medical Office Management
  • Remote management
  • Asynchronous/platform experience
  • Medical platforms Zendesk/Slack/ EMRs
  • Training /on boarding/ SOPs
  • Medical office software EPIC/Athena
  • Patient Education
  • HIPAA Knowledge

References

Available upon request

Timeline

Clinical Navigator Supervisor

Cadence
12.2023 - Current

Care coordinator/CMA

Hello Alpha
03.2022 - 08.2023

Certified Medical Assistant 11

Houston Methodist
07.2017 - 04.2022

CMA

Comprehensive Cardiovascular Care
04.2015 - 04.2017

09.2011 - 06.2013

Extern

Kelsey Seybold Clinic
07.2011 - 08.2011

Certificate - Certified Medical Assistant (CMA AAMA)

Lone Star College

High School Diploma -

Columbia High School
Christie Deorbegoso