CHRISTIE FORD
SPRING
Summary
Medical Records Specialist with significant experience in managing patient information and ensuring data accuracy. Adept at utilizing electronic health record systems and safeguarding patient confidentiality. Strong focus on teamwork and adaptability, consistently meeting organizational goals and supporting colleagues. Known for reliability, effective communication, and results-driven mindset.
Overview
18
18
years of professional experience
Work History
Registered Medical Assistant
Kelsey-Seybold
Houston, TX
01.2025 - 10.2025
- Coordinated patient intake processes, enhancing workflow efficiency and reducing appointment wait times significantly.
- Provided compassionate patient care, ensuring a supportive environment that fostered trust and open communication.
- Maintained accurate medical records and documentation, upholding compliance with healthcare regulations and improving data integrity.
- Streamlined patient scheduling, improving appointment availability and enhancing overall patient satisfaction.
Customer Service Representative
Brighton Health Plan Solutions
New York, NY
06.2024 - 12.2024
- Efficiently manage customer calls, reducing wait times and improving satisfaction.
- Update and maintain accurate customer records for seamless service.
- Provide tailored advice to meet unique customer needs and enhance experience.
- Delivered exceptional customer service by actively listening to inquiries, resulting in enhanced client satisfaction and loyalty.
Medical Records Specialist
Datavant
TX
06.2021 - 05.2024
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Scanned and uploaded medical records into electronic medical records system.
- Verified accuracy of patient information in medical records.
Registered Medical Assistant
Addison Group Staffing
Tomball, TX
03.2018 - 05.2021
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed 50 to 200 patients weekly to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained inventory for stocking medications by expiration and reorganized for efficiency.
Registered Medical Assistant
Memorial Hermann Medical Group
The Woodlands, TX
01.2016 - 02.2018
- Collected and documented patient medical information such as blood pressure and weight.
- Completed 100% of clinical procedures and gathered patient data for interpretation by physician.
- Sanitized, restocked, and organized exam rooms and medical equipment multiple times daily.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented vital signs and health history for patients in clinic and hospital environments.
Medical Assistant
Baptist Community Health Services
New Orleans, LA
05.2015 - 01.2016
- Organized daily work based on collection priority.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
Medical Assistant
Daughters of Charity
New Orleans, LA
08.2007 - 04.2015
- Aids physicians by performing administrative duties and handling basic clinical tasks.
- Electrocardiograms, phlebotomy, collection of lab specimens.
- Provide supervisory support as team lead.
- Maintain supplies, equipment stocking, and sterilizing instruments.
- Pediatrics, OBGYN, Internal medicine.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Medical Assistant
Northwest Diagnostic Clinic
Houston, TX
03.2017 - 08.2018
- Documented vital signs and health history for patients in clinic and hospital environments.
- Performed medical records management, including filing, organizing and scanning documents for 300 patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history 100 percent weekly, fielded vital signs and current complaints at intake 20 percent weekly.
Education
Certified Medical Assistant -
Medical Training College
Baton Rouge, LA01.2007
Skills
- Medical records management
- Records organization
- Medical information release
- Patient confidentiality
- Health information systems
- EMR / EHR
- HIPAA compliance
Timeline
Registered Medical Assistant
Kelsey-Seybold
01.2025 - 10.2025
Customer Service Representative
Brighton Health Plan Solutions
06.2024 - 12.2024
Medical Records Specialist
Datavant
06.2021 - 05.2024
Registered Medical Assistant
Addison Group Staffing
03.2018 - 05.2021
Medical Assistant
Northwest Diagnostic Clinic
03.2017 - 08.2018
Registered Medical Assistant
Memorial Hermann Medical Group
01.2016 - 02.2018
Medical Assistant
Baptist Community Health Services
05.2015 - 01.2016
Medical Assistant
Daughters of Charity
08.2007 - 04.2015
Certified Medical Assistant -
Medical Training College