Christie Fruge

HR Liaison

• Hiring
• Responsible for position description
• On-boarding
• New hire orientation
• Performance management
• Communication link between support staff and Leadership team
• Help to maintain workplace unity by resolution of disputes and work related complaints

Scheduler

• Schedule psychological evaluations, counseling sessions, testing, and interpretations for 28 different providers
• Call new and existing clients daily to schedule various appointments
• Explain benefits regarding services requested in regards to copays, deductibles, coinsurance, and out of pocket
• Meet periodically with each provider
• Create and modify providers schedules as needed including canceling appointments and reschedules
• Make phone calls, send texts and emails to clients
• Handled client correspondence and tracked records to foster office efficiency
• Carried out front office duties utilizing data entry skills in framework of medical database as needed
• Completed administrative patient intakes with case histories, insurance information and mandated forms

• Assist and answer general customer inquiries
• Keep shelves stocked and help maintain store’s cleanliness
• Assist ringing up customers on cash register
• Working more than one zone when needed
• Forklift driver.
• Prepared merchandise for sales floor by pricing or tagging
• Engaged with customers to effectively build rapport and lasting relationships
• Helped customers locate products and checked store system for merchandise at other sites
• Answered customer questions regarding sizing, accessories and proper care for merchandise
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
• Applied security and loss prevention training toward recognizing risks and reducing store theft
• Loaded and unloaded merchandise using ladder and pallet jack
• Provided positive first impressions to welcome existing, new and potential customers

• Coding and Billing office visits, procedures and surgeries to file insurance claims
• Answer telephones and direct calls to appropriate staff
• Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
• Transmit correspondence or medical records by mail, e-mail, or fax
• Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
• Coached new employees on administrative procedures, company policies and performance standards.