Summary
Overview
Work History
Education
Skills
Timeline
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Christie Gray

Duncanville,TX

Summary

Proven Dental Assistant with a track record of enhancing patient satisfaction at Inspiring Smiles. Expert in appointment management and client relationship building, significantly improving office efficiency and communication. Demonstrated ability in healthcare industry knowledge and patient confidentiality, fostering positive client relationships and streamlining processes for optimal service delivery.

Results-oriented professional with background in appointment coordination and client relations. Known for maintaining high standards and delivering exceptional service, ensuring seamless scheduling and communication. Reliable team player with strong focus on collaboration and adaptability, proficient in time management and problem-solving.

Professional with strong background in coordinating schedules and managing client interactions. Proven ability to streamline processes and improve efficiency, contributing to team success. Known for adaptability, reliability, and strong communication skills. Adept at using scheduling software and maintaining organized records.

Overview

9
9
years of professional experience

Work History

Appointment Coordinator/Dental Assistant

Inspiring Smiles
11.2023 - Current
  • Directed telephone calls to appropriate parties.
  • Demonstrated flexibility by adjusting schedules quickly in response to last-minute changes or requests from both clients and service providers.
  • Regularly reviewed current processes for potential improvements, sharing insights with management for continuous optimization of the work environment.
  • Coordinated appointments for multiple departments, ensuring optimal use of resources and time management.
  • Collaborated with team members to improve overall productivity and communication within the office.
  • Provided exceptional customer service, fostering positive relationships with both new and existing clients.
  • Greeted customers upon arrival and provided appropriate forms to fill out.
  • Developed strong relationships with service providers, ensuring seamless collaboration when coordinating appointments or resolving conflicts.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.


Receptionist

Daniels Family Dentistry
02.2021 - 07.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.

Registered Dental Assistant

Prudent Dental
01.2016 - 12.2020
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.

Education

Dental Assistant

Eastern Vo-Tech
Little Rock, AR
05-2009

Skills

  • Strong Organization
  • Client Relationship Building
  • Healthcare Industry Knowledge
  • Patient confidentiality
  • Order tracking
  • Insurance Verification
  • Outbound Calling
  • Appointment management
  • Appointment Scheduling

Timeline

Appointment Coordinator/Dental Assistant

Inspiring Smiles
11.2023 - Current

Receptionist

Daniels Family Dentistry
02.2021 - 07.2023

Registered Dental Assistant

Prudent Dental
01.2016 - 12.2020

Dental Assistant

Eastern Vo-Tech

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Christie Gray