Christie Griffis
Raleigh
Summary
Detail-oriented professional with expertise in ICD-10, CPT-4, and HIPAA compliance. Proven ability to process claims efficiently while enhancing patient satisfaction through strong customer relations.
Overview
10
10
years of professional experience
Work History
Dental Insurance Coordinator
Mark Kozacko DDS
Raleigh, NC
04.2025 - Current
- Processed dental insurance claims accurately and efficiently, ensuring timely reimbursement for services rendered.
- Assisted patients in understanding insurance benefits and coverage options, enhancing overall patient satisfaction.
- Coordinated with dental providers to verify patient eligibility and benefits specifics prior to treatment.
- Maintained organized patient records and documentation related to insurance claims and communications.
Call Center Team Lead
Associated Urological Specialists
Cary, NC
03.2023 - 04.2025
- Overseeing the activities of call center agents and ensuring they met the needs of the patients
- Provided training and feedback to team members and offer ongoing coaching for new and existing agents
- Investigating and resolving difficult patient’s complaints and calls
- Stepping in to handle patient calls and requests as needed
Medical Biller
Capital Family Medicine
Raleigh, NC
06.2020 - 03.2023
- Calculating and collecting payments for procedures and services
- Updating patient data, developing payment plans and preparing invoices so patients are billed quickly and accurately
- Ensure claims are processed accurately and efficiently
- Provided daily corrections, resubmissions and rejections to insurance
Insurance Coordinator
Capital Oral & Facial Surgery Center
Raleigh, NC
10.2015 - 02.2020
- Acquired specific CPT and ICD-9/10 codes to ensure proper treatment and billing of all detailed procedures
- Interact with surgeons to understand the needs of patient and physician orders
- Liaison for client and insurance company including claims processing, analyzing insurance receivables and reports
Education
GED -
Wake Technical Community College
Raleigh, NCNo Degree - Medical Coding And Billing
Wake Technical Community College
Raleigh, NC09-2017
No Degree - Medical Terminology
Wake Technical Community College
Raleigh, NC09-2016
Skills
EXCELLENT ORGANIZATIONAL SKILLS, STRONG CUSTOMER RELATIONS SKILLS ● DATA ENTRY ● ICD-10, CPT-4, & MEDICAL TERMINOLOGY, TELEPHONE ANSWERING, MULTI LINE SYSTEM WORD PROCESSING AND TYPING FILING HIPAA COMPLIANCE
Software
DSN SOFTWARE, E CLINICAL WORKS, ATHENA, EMMA SOFTWARE, and NEXTGEN
Timeline
Dental Insurance Coordinator
Mark Kozacko DDS
04.2025 - Current
Call Center Team Lead
Associated Urological Specialists
03.2023 - 04.2025
Medical Biller
Capital Family Medicine
06.2020 - 03.2023
Insurance Coordinator
Capital Oral & Facial Surgery Center
10.2015 - 02.2020
GED -
Wake Technical Community College
No Degree - Medical Coding And Billing
Wake Technical Community College
No Degree - Medical Terminology
Wake Technical Community College