Christie Henson

Center Director

Jenny Craig

05.2002 - 05.2023

Deliver Service to the clients: Utilized the Jenny Craig Service Model to 1) connect with clients and understand their goals and challenges, 2) identify and keep them focused on why it's important for them to achieve their goal. 3) create weekly plans. 4) build their confidence and 5) gain their commitment.
Coach and Manage Employees: Coach and manage employees on delivering the Company's service model. Identify employee strengths /weaknesses and assist with daily activities including outbound client outreach, food room stocking and daily in- store operations. Responsible for training, coaching and preforming management of employees.
Revenue and Profit: Grow the business by acquiring new customers, retaining current customers and delivering the Jenny Craig program. Grow profits by managing payroll, managing inventory and ensuring proper hours of operation with employee scheduling. Use metrics to build strategy for center to ensure staff are driving toward these goals.
ained Daily Operations: Schedule and manage center and labor hours, manage inventory (physical verification of the quantities and condition of items held in Center), complete audit of existing stock valuation, minimize bad good, order and maintain office supplies, keep up with facility tasks (including but not limited to Gant chart, inventory, food delivery, freezer maintenance and facility upkeep). Ensure compliance to payroll and HR processes (i.e., new hire, time cards, breaks). Keep up to date on current offers, codes, discounts and programs. Ensure proper use of discount codes. Ensure client accounts are maintained in Recharge. Ensure all e-mails, phone calls and text are addressed in a timely manner. Maintain center files and follow banking processes. Maintain professional composure in all situations, handling service and billing issues appropriately or escalating to manager or home office department when needed.
Role Model: Be a role model to clients and employees by living the Jenny Craig principles of healthy weight and lifestyle. Lead by example by displaying a willingness to assist with any task and encourage a cooperate environment.
Other: Assist with all duties as assigned. Responsible for creating a positive, harassment-free working environment by understanding and complying with the Operations Manual, the Jenny Craig Safety Policy/Manual, and all Human REsources policies by demonstrating the Company's values and being a role model for the Company brand.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Promoted positive customer experience through day-to-day supervision and management.