Christie Hodge
Lubbock,TX
Summary
Knowledgeable wine steward known for personable and consistent guest experiences. Knowing customers beyond the surface is a priority. Skilled in training staff, customizing guest services, and attending to detail while multi-tasking smoothly among many duties. Immediately begin every shift asking, “What can I do? What do you need? How can I help?” Find satisfaction in completing difficult challenges while maintaining high performance and fine-tuned excellence.
Overview
1
1
Certification
7
7
years of post-secondary education
26
26
years of professional experience
Work History
Wine Steward and Training Coordinator
English Newsom Cellars
Lubbock, TX
03.2020 - Current
- Educate customers on our winery’s history, our wine’s backgrounds and flavor profiles, and our wine making processes through tastings and tours
- Provide customers with a personal and excellent wine experience
- Serve customers during public and private events, including Wine Club Release Parties
- Set up and breakdown for events and daily winery operations
- Support and work alongside Tasting Room Manager and manage shifts as Lead
- Communicated with guests to resolve service questions and tasting preferences.
- Educated staff on proper service techniques and wine knowledge.
- Keep front-of-house stocked with wine, glasses, and necessary supplies
Airbnb Host and Manager
Various Airbnb owners
Lubbock, TX
08.2018 - 09.2025
- Developed Airbnb listing, incorporating high-quality photos, detailed descriptions, house rules, and local highlights to attract guests
- Coordinated Airbnb calendar and guest reservations, optimizing pricing based on holidays, local events, and demand fluctuations
- Communicated with guests before, during, and after reservations
- Provided attentive support to guests by addressing their needs and coordinating solutions for any maintenance concerns.
- Addressed guest complaints promptly, assessing situations to provide appropriate resolutions and compensation when necessary
- Reviewed and processed guest reservations, accepting or declining based on availability and requirements
- Wrote guest reviews, and reported any guest violations to Airbnb
- Staged house with special personal touches for each guest, and decorated for holidays
- Cleaned and reset house after guests checked out
- Kept house and cleaning supplies amply stocked
- Reported any issues to the owners, schedule and coordinate appointments with technicians or repair persons
- Promoted the homes on social media, via word-of-mouth, and with local businesses
Parents’ Day Out Teacher
Melonie Park Church
Lubbock, TX
09.2000 - 05.2018
- Planned daily educational activities through crafts, activities, movement, songs, and books for preschool aged children
- Assisted children in preparing and eating their lunches and supervised nap time
- Delivered daily personalized updates to parents on each child's activities and progress
- Addressed discipline issues directly with director and parents, ensuring consistent communication and support
- CPR and First Aid certified
Education
Master of Science - Nutrition
Texas Tech University
Lubbock, TX 08.1994 - 05.1996
Bachelor of Science - Nutrition
Texas Tech University
Lubbock, TX 08.1992 - 05.1994
Bachelor of Arts - Advertising
Texas Tech University
Lubbock, TX 08.1988 - 05.1992
Skills
- Tasting room operations
- Personalized wine service
- Staff training and development
- Event setup, service, and breakdown
- Organization and attention to detail
- Interpersonal connection
Certification
- WSET Level 2 Certification - September 2022
Affiliations
Ultra running
Spartan Obstacle Course Races
Parent helper and pacer on Texas Surge Track and Cross Country teams
Youth ministry leader
Primary caregiver for elderly mom
Teacher and board member at homeschool co-op
Mom of six
Timeline
Wine Steward and Training Coordinator
English Newsom Cellars
03.2020 - Current
Airbnb Host and Manager
Various Airbnb owners
08.2018 - 09.2025
Parents’ Day Out Teacher
Melonie Park Church
09.2000 - 05.2018
Master of Science - Nutrition
Texas Tech University
08.1994 - 05.1996
Bachelor of Science - Nutrition
Texas Tech University
08.1992 - 05.1994
Bachelor of Arts - Advertising
Texas Tech University
08.1988 - 05.1992