Christie Hollis
Everett
Summary
Detail-oriented Patient Care Representative skilled in HIPAA compliance, patient confidentiality, and appointment scheduling. Committed to enhancing patient experiences and maintaining accurate records in fast-paced healthcare environments.
Overview
13
13
years of professional experience
Work History
Patient Care Representative
The Everett Clinic/OPTUM
Everett
06.2022 - 11.2025
- Coordinated communications between patients and healthcare providers to facilitate effective care delivery.
- Managed patient inquiries and appointment scheduling to support smooth clinic operations.
- Answered incoming calls from patients and healthcare professionals to provide timely information and resolve inquiries.
- Handled sensitive information with confidentiality while addressing patient concerns promptly.
- Maintained accurate patient records using electronic health record systems for compliance.
- Collaborated with team members to improve patient experience and satisfaction levels.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
Customer Service Representative/Front Counter Associate
NORCO
Everett
02.2020 - 05.2022
- Addressed customer needs promptly, ensuring positive experiences.
- Enhanced customer satisfaction through effective problem resolution with friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Patient Service Representative
Premera Blue Cross Of Washington
Mountlake Terrace
08.2012 - 10.2018
- Guided patients through insurance inquiries and clarified benefits to enhance understanding.
- Communicated claims processes and status updates to patients, fostering transparency and trust.
- Maintained accurate patient records in electronic health record systems to ensure data integrity.
Education
High School Diploma -
Elysian Fields High School
Elysian Fields, TX06-1989
Skills
- HIPAA adherence
- Patient confidentiality
- Appointment scheduling
- Appointment management
- Insurance verification
- Patient intake
- Attention to detail
- Time management
- Multitasking
- Adaptability
- Critical thinking
- Communication skills
Timeline
Patient Care Representative
The Everett Clinic/OPTUM
06.2022 - 11.2025
Customer Service Representative/Front Counter Associate
NORCO
02.2020 - 05.2022
Patient Service Representative
Premera Blue Cross Of Washington
08.2012 - 10.2018
High School Diploma -
Elysian Fields High School