Christie Irizarry Rodriguez
Damascus,MD
Summary
Experienced Beauty Advisor with a deep understanding of customer needs and effective sales strategies to drive client base growth and ensure customer retention. Natural innovator with a keen eye for design and a talent for creating unique looks that inspire customer confidence. Intuitive approach to anticipate and fulfill diverse beauty requirements, ensuring client satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Beauty Advisor
Kohl's
11.2022 - 08.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
Housekeeping Supervisor
Merry Maids
02.2018 - 03.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Assistant Store Manager
Marshalls
01.2018 - 08.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Customer Service Executive
Marshalls
08.2017 - 11.2017
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Sales Representative
Jcpennys
10.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
GED -
Department of Education
San Juan, PR05.2004
Skills
- Sales expertise
- Retail experience
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Flexibility and Adaptability
- Upselling strategies
- Products knowledge
- Brand Awareness
- Sales proficiency
- Beauty Trends
- Payment Processing
- Paperwork management
- Merchandise Restocking
- Inventory Control
Timeline
Beauty Advisor
Kohl's
11.2022 - 08.2023
Housekeeping Supervisor
Merry Maids
02.2018 - 03.2020
Assistant Store Manager
Marshalls
01.2018 - 08.2018
Customer Service Executive
Marshalls
08.2017 - 11.2017
Sales Representative
Jcpennys
10.2016 - 04.2017
GED -
Department of Education
Similar Profiles
Tyrea JenkinsTyrea Jenkins
Retail Sales Associate at Kohl'sRetail Sales Associate at Kohl's
MAGDALENA PERAZA SOJOMAGDALENA PERAZA SOJO
Customer Service Cashier at Kohl'sCustomer Service Cashier at Kohl's
Steven Amador GonzalezSteven Amador Gonzalez
Merchandise Associate at Kohl'sMerchandise Associate at Kohl's
Kimberlee LeidichKimberlee Leidich
Hospital Corpsman Second Class at United States Navy, USNHospital Corpsman Second Class at United States Navy, USN
Charles E. FlansburgCharles E. Flansburg
Actions Officer at GDIT (General Dynamics Information Technology)Actions Officer at GDIT (General Dynamics Information Technology)