Christie Johnson
Irvington,AL
Summary
Knowledgeable Universal Banker equipped to handle fast-paced banking work. Serves customers with expertise in business and personal banking. Highly proficient in handling teller work, setting up accounts and selling bank products. Comprehensive understanding of banking operations gained through background as Universal Banker. Demonstrated ability to establish strong client relationships, cross-sell financial products and services, manage cash balances, and maintain regulatory compliance. Strengths include problem-solving skills, customer service focus, and fluency in various banking systems. Made significant impact by improving operational efficiency and contributing to revenue growth in previous roles.
Overview
18
18
years of professional experience
Work History
Universal Banker
Century Bank
Grand Bay, AL
06.2023 - 02.2025
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Verified customer identity through driver's license or other forms of identification.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Maintained records of customer interactions and transactions in accordance with bank policies.
Relationship Banker
Regions Bank
Mobile, AL
06.2021 - 06.2023
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
- Prepared bank deposits, general ledger postings and statements.
- Maintained and built strong client relationships through quality, personalized interactions.
- Provided financial advice to clients based on their needs and goals.
- Informed customers of procedures for depositing checks and applying for ATM cards.
- Processed customer requests for withdrawals or transfers from existing accounts.
Customer Service Representative
Grand Bay Pharmacy
Grand Bay, AL
02.2012 - 06.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Teller
PNC Bank
Bayou La Batre, AL
02.2007 - 02.2021
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Maintained accurate records of all transactions and customer interactions.
- Resolved problems or discrepancies concerning customers' accounts.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Education
High School Diploma -
Theodore High School
Theodore, AL03-1993
Skills
- Payment Processing
- Deposit processing
- Wire Transfers
- Branch operations
- Customer Needs Assessment
- Financial product knowledge
Timeline
Universal Banker
Century Bank
06.2023 - 02.2025
Relationship Banker
Regions Bank
06.2021 - 06.2023
Customer Service Representative
Grand Bay Pharmacy
02.2012 - 06.2021
Teller
PNC Bank
02.2007 - 02.2021
High School Diploma -
Theodore High School
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