Christie Muniz
Rialto,CA
Summary
Customer Experience Specialist with 15+ years of success in customer service, administrative support, and consultative sales across retail, field, and service environments. Recognized for improving client satisfaction, streamlining operations, and building trust quickly in both in-person and hybrid settings. Known for emotional intelligence, strong communication, and the ability to manage complex workflows with accuracy. Seeking a customer-facing or administrative role where reliability, empathy, and results make a measurable impact.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant & Sales Coordinator
Victor’s Home Repair & Paint
10.2020 - Current
- Coordinated daily operations, improving scheduling efficiency, reduced missed appts
- Managed invoicing and payment tracking with 100% accuracy, preventing revenue loss.
- Strengthened customer communication, contributing to higher repeat business
- Supported sales efforts by preparing quotes and following up with leads.
- Resolved customer issues quickly, maintaining a high satisfaction rate.
Caregiver & Personal Assistant
McLaughlin Family
01.2016 - 09.2020
- Maintained consistent care routines that improved client stability and daily comfort.
- Managed appointments, transportation, household tasks with zero missed commitments.
- Organized the home environment to reduce stress and improve daily functioning.
- Built a trusted relationship through empathy, reliability, and clear communication.
In-Home Sales, Showroom & Design Specialist
Wall Units
01.2006 - 12.2015
- Ranked as a top monthly sales performer for multiple years.
- Designed custom home solutions that led to high close rates, strong customer loyalty.
- Managed end-to-end project coordination, on-time delivery and high client satisfaction.
- Increased showroom sales through personalized consultations.
- Conducted in-home consultations and submitted precise specifications to builders.
- Supported showroom operations and inventory coordination to enhance customer experience.
Sales & Customer Experience Specialist
Giant RV
07.2000 - 12.2006
- Converted high-value leads into buyers through relationship-based selling.
- Processed deposits, contracts, and financing documentation with zero errors.
- Built long-term customer relationships that generated referrals and repeat business.
Enumerator
U.S. Census Bureau
01.2000
- Achieved high response rates in challenging areas through trust-building and empathy.
- Ensured accurate, confidential data collection under strict federal guidelines.
- Demonstrated resilience and adaptability in fast-paced field environments.
Skills
- Customer Service (Retail, Field, Showroom, Hospitality)
- Administrative Support & Scheduling
- Invoicing, Payment Processing & Recordkeeping
- CRM & Data Entry
- Empathy, Emotional Intelligence & Confidentiality
- Product Consultation & Design Coordination
- AI-Assisted Product Design (Canva, Midjourney, Playground, Etsy)
Certification
- Licensed Cosmetologist — Marinello Schools of Beauty
- Certified Myotherapist — Bryman College (Everest College), Anaheim
- CPR Certified
- Certificates in Automotive Repair & Motivational Training
- California Impact, National Guard Program (ASVAB/GED)
- Modesto JC — Criminology
Timeline
Administrative Assistant & Sales Coordinator
Victor’s Home Repair & Paint
10.2020 - Current
Caregiver & Personal Assistant
McLaughlin Family
01.2016 - 09.2020
In-Home Sales, Showroom & Design Specialist
Wall Units
01.2006 - 12.2015
Sales & Customer Experience Specialist
Giant RV
07.2000 - 12.2006
Enumerator
U.S. Census Bureau
01.2000