JACKLYN SEARS
Billerica,MA
Summary
Empathetic and knowledgeable with many years of experience developing a wide range of skills. Enthusiastic team player driven to achieve exceptional outcomes. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Associate
Nissan
Chelmsford, Massachusetts
11.2025 - Current
- Assisted customers in selecting vehicles that matched their needs.
- Demonstrated vehicle features and benefits to potential buyers.
- Collaborated with team members to maintain showroom organization.
- Managed inventory by tracking vehicle availability and specifications.
- Provided exceptional customer service throughout the sales process.
- Utilized CRM systems to manage customer interactions and follow-ups.
- Resolved customer inquiries and concerns promptly and effectively.
- Greeted customers and provided exceptional customer service.
Harvest/Cure Technician
Sanctuary Medicinals
Littleton, MA
06.2023 - 10.2025
- Experienced in cultivating and harvesting marijuana plants
- Cleaned and maintained equipment used in providing care; followed infection control policies at all times.
- Ensured that all supplies were adequately stocked and available for use when needed.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Operated a variety of machinery and tools safely and efficiently.
- Worked with cross-functional teams to achieve goals.
Sales Associate
Nova farms
Dracut, MA
08.2022 - 03.2023
- Provided exceptional customer service by assisting customers in selecting and purchasing cannabis products based on their preferences and needs
- Demonstrated extensive knowledge of different strains, product types, and consumption methods to educate customers on the effects and benefits of each option
- Maintained a clean and organized sales floor, ensuring that all products were properly labeled, stocked, and displayed for easy customer access
- Adhered to strict compliance regulations regarding age verification, product labeling, packaging requirements, and record-keeping procedures
- Managed cash transactions accurately using point-of-sale (POS) systems while maintaining a high level of integrity in handling financial transactions
- Assisted in inventory management by conducting regular stock checks, monitoring expiration dates, and restocking shelves as needed
Sales Representative
Village Subaru
Acton, MA
08.2019 - 02.2022
- Delivered exceptional customer service by offering knowledgeable responses to inquiries regarding specific vehicles or general concerns
- Provided test drives and overnight test drives on demand to enhance customer experience
- Ensured a seamless, stress-free car buying experience for customers by diligently following up to verify satisfaction with product specifics like color and features.
- Facilitated the process of inspecting, registering, and acquiring new license plates for vehicles.
Cashier/Customer Service
Dunkin' Donuts
Billerica, MA
11.2017 - 08.2019
- Ensured high levels of customer satisfaction while managing cash handling responsibilities.
- Ensured prompt and efficient preparation of food and beverage orders in accordance with customer and store expectations.
- Enforced cleanliness standards by preparing and sanitizing work stations, creating an organized and comfortable experience for customers.
Front Desk Clerk
Planet Fitness
Billerica, MA
03.2017 - 11.2017
- Managed front desk operations including answering phones, greeting guests, and handling guest inquiries
- Assisted with resolving customer complaints
- Managed cash transactions efficiently and accurately
- Informed and guided new gym members through facility orientation, showcasing various workout areas, cleanliness zones and restroom facilities
- Ensured a friendly and well-maintained environment by sanitizing and wiping down all stations.
Education
High School Diploma -
Billerica Memorial High School
Billerica, MASkills
- Customer service
- Organization
- Computer operations
- Content videography
- Attention to detail
- Food prep/safety
- Task prioritization
- Paperwork processing
- Account updating
- Complaint resolution
- Appointment Scheduling
- Call Management
- Data Entry
- Product Knowledge
- High-energy attitude
- Adaptive team player
- Quality Control
- Positive and professional
- Store maintenance
- Product Promotion
- Showroom experience
- Teamwork
- Microsoft Word
- Data entry
- Social media
- Retail sales
- Quality assurance
- Cash handling
- Typing
- Hospitality
- Microsoft Outlook
- Driving
- QuickBooks
- Call center experience
Certification
- Driver's License
- ServSafe
- Non-CDL Class C
Languages
English
Willing To Relocate
Billerica, MA
Timeline
Sales Associate
Nissan
11.2025 - Current
Harvest/Cure Technician
Sanctuary Medicinals
06.2023 - 10.2025
Sales Associate
Nova farms
08.2022 - 03.2023
Sales Representative
Village Subaru
08.2019 - 02.2022
Cashier/Customer Service
Dunkin' Donuts
11.2017 - 08.2019
Front Desk Clerk
Planet Fitness
03.2017 - 11.2017
High School Diploma -
Billerica Memorial High School