Christie Qualters
Bulverde,TX
Summary
Dynamic Shelter Manager with a proven track record at Canyon Lake Animal Shelter, excelling in operations management and compassionate communication. Successfully coordinated adoption events, enhancing community engagement and increasing placements. Skilled in animal care and team leadership, fostering a collaborative environment while implementing effective safety protocols and training programs.
Overview
21
21
years of professional experience
Work History
Shelter Manager
Canyon Lake Animal Shelter
Canyon Lake, TX
07.2018 - 08.2020
- Managed daily operations to ensure optimal animal care and shelter maintenance
- Developed and implemented safety protocols for staff and animals
- Trained and mentored new employees on shelter procedures and best practices
- Coordinated adoption events to increase community engagement and animal placements
- Oversaw inventory management of supplies, ensuring availability for operations
- Collaborated with veterinarians to provide medical care and treatment plans for animals
- Analyzed shelter data to identify trends in animal intake and adoptions
- Facilitated volunteer programs, enhancing support and resources for shelter initiatives
Veterinary Technician / Receptionist
Startz Vet
Canyon Lake, TX
06.2015 - 07.2018
- Administered vaccinations and medications under veterinary supervision, ensuring compliance with safety protocols.
- Conducted routine examinations and diagnostic tests to support accurate treatment plans for animals.
- Assisted in surgical procedures, maintaining sterile environments and preparing necessary instruments.
- Monitored animal recovery post-surgery, providing critical care and documenting progress for veterinary teams.
- Educated pet owners on health management, nutrition, and preventative care to enhance animal well-being.
- Led training sessions for new staff on equipment usage and patient handling techniques to improve operational efficiency.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Veterinary Technician
The Animal Hospital
Blanchester, OH
01.2011 - 04.2015
- Administered vaccinations and medications to ensure optimal health of animals.
- Assisted veterinarians in surgical procedures, maintaining sterile environments and efficient workflows.
- Monitored vital signs and conducted diagnostic tests, providing accurate patient assessments.
- Educated pet owners on preventive care, nutrition, and behavioral issues to enhance animal well-being.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Veterinary Technician
Creek View Veterinary Clinic
New Braunfels, TX
03.1999 - 10.2005
- Trained new staff in clinical protocols and best practices, improving team efficiency and collaboration.
- Implemented inventory management systems for medical supplies, reducing waste and ensuring availability.
- Developed patient follow-up procedures, enhancing client satisfaction through improved communication.
- Streamlined appointment scheduling process, optimizing clinic operations and reducing wait times for clients.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Education
GED -
San Antonio College
San Antonio, TXCertificate - Multiple Continuing Education Seminars in A Variet
CE Hours Seminars
New Braunfels, TXSkills
- Shelter operations
- Animal care
- Compassionate communication
- Animal behavior assessment
- Donor relations
- Basic first aid
- Facility maintenance
- Fundraising strategies
- Adoption processes
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Relationship building
- Problem resolution
- Professional and courteous
- Task prioritization
- Work Planning and Prioritization
- Scheduling and coordinating
- Managing operations and efficiency
- Interpersonal skills
- Conflict resolution
- Hiring and training
- Employee training
- Operations management
- Professionalism
- Good judgment
Timeline
Shelter Manager
Canyon Lake Animal Shelter
07.2018 - 08.2020
Veterinary Technician / Receptionist
Startz Vet
06.2015 - 07.2018
Veterinary Technician
The Animal Hospital
01.2011 - 04.2015
Veterinary Technician
Creek View Veterinary Clinic
03.1999 - 10.2005
GED -
San Antonio College
Certificate - Multiple Continuing Education Seminars in A Variet
CE Hours Seminars