CHRISTIE RAGAN
OLIVE BRANCH,MS
Summary
Knowledgeable Intake Coordinator that maintains the office flow by contributing to multiple facets of patient care including but not limited to patient intake, insurance verification, communication with patients, families and referring offices as well as assisting with maintaining schedules, ordering supplies and facilitating scheduling deficiencies . Highly organized and able to deliver high-quality, patient-centered care by utilizing a rich background to customize the care delivered.
Overview
30
30
years of professional experience
Work History
INTAKE COORDINATOR
METHODIST CANCER INSTITUTE
GERMANTOWN , TN
06.2021 - Current
- Responsible for receiving new patient referrals for the surgical oncology clinic. Keeping a very detailed tracking system to ensure every referral is received, scheduled in a timely manner and sending the referring office the consultation note after the patient has been seen.
- Verifies the patient’s insurance is active as well as verifying the doctor is in network.
- Coordinate getting all outside medical records and imaging prior to the patient’s initial consultation.
- Coordinate with the clinical team to schedule the consultation appointment.
- Communicate with patient prior to their first appointment on all the information they need and what to expect. Assist with any issues that arrive before their initial consultation.
- Send out the new pt paperwork packet to patients prior to their appointment.
- Assist clinical teams with any insurance issues that may arise.
- Communicate with physicians regarding anything related to new patients.
- Run reports for providers to assist in credentialing and block time requests.
- Order all office and clinic supplies.
- Demonstrates a professional work behavior and excellent customer service routinely in all interactions.
SURGICAL SCHEDULING COORDINATOR
METHODIST HOSPITAL
GERMANTOWN
11.2019 - Current
- Responsible for coordinating and scheduling cases in the surgical block schedule for surgery, GI Lab and Cath Lab
- Serving as a liaison in managing the interaction with physicians, physicians staff, patients and hospital departments with scheduling of surgical procedures
- Verify availability of specific equipment needed for procedures to avoid surgical case conflicts
- Demonstrates a professional work behavior and excellent customer service routinely in all interactions.
SURGICAL ASSISTANT
SELF-EMPLOYED
01.2006 - 11.2019
- Under the direct supervision of the surgeon, perform surgical assistant duties during the surgical procedures
- Demonstrate principles of safe positioning of surgical patients
- Provide visualization of the operative site during operative procedures
- Demonstrate the appropriate techniques to assist with closure of body planes
- Expedite the operative procedure by anticipating the needs of the surgeon
- Demonstrate professional work behavior and excellent customer service routinely in all interactions
- Coordinate and assist physicians, physician's office staff, patients and hospital departments with scheduling of surgical procedures
- Verify availability of specific equipment needed for procedures to avoid conflicts
- Communicate with physicians and staff for day to day operational needs.
SURGICAL TECHNOLOGIST
METHODIST HOSPITAL LABOR AND DELIVERY
02.2000 - 02.2015
- Maintained sterile field during procedures
- Ensured adherence to the sterile field by applying principles of aseptic technique
- Effectively utilized resources such as supplies, equipment and physician preference cards to provide accurate preparation of the operating room based on individual patient needs
- Demonstrated professional work behavior and excellent customer service routinely in all interactions
- Communicated with physicians and staff for day to day operational needs
- Perform unit secretary duties including but not limited to answering telephone in a professional and friendly manner
- Coordinated and assisted physicians, office staff, patients and hospital departments with scheduling of procedures
- Perform medical assistant duties including but not limited to measuring vital signs, such as pulse rate, temperature, blood pressure, weight, height and recording information on patient charts.
SURGICAL TECHNOLOGIST
BAPTIST HOSPITAL DESOTO
06.1994 - 11.1998
- Maintained sterile field during procedures
- Ensured adherence to the sterile field by applying principles of aseptic technique
- Effectively utilizes resources such as supplies, equipment and physician preference cards to provide accurate preparation of the operating room based on individual patient needs
- Demonstrated professional work behavior and excellent customer service routinely in all interactions
- Communicated with physicians and staff for day to day operational needs.
Education
SURGICAL TECHNOLOGIST -
TENNESSEE TECH
07.1994
HIGH SCHOOL DIPLOMA -
OLIVE BRANCH HIGH SCHOOL
05.1993
Skills
- Knowledge of medical terminology
- Demonstrates professional work behavior
- Time management
- Cerner/Surginet
- Participates and contributes to the attainment of department and facility goals
- Microsoft office
- Excel
- Charting and Clinical Documentation
- Appointment Scheduling
- Confidentiality
- Insurance Verification
- Inventory Management
- Problem-Solving Abilities
- Multitasking and Organization
Timeline
INTAKE COORDINATOR
METHODIST CANCER INSTITUTE
06.2021 - Current
SURGICAL SCHEDULING COORDINATOR
METHODIST HOSPITAL
11.2019 - Current
SURGICAL ASSISTANT
SELF-EMPLOYED
01.2006 - 11.2019
SURGICAL TECHNOLOGIST
METHODIST HOSPITAL LABOR AND DELIVERY
02.2000 - 02.2015
SURGICAL TECHNOLOGIST
BAPTIST HOSPITAL DESOTO
06.1994 - 11.1998
SURGICAL TECHNOLOGIST -
TENNESSEE TECH
HIGH SCHOOL DIPLOMA -
OLIVE BRANCH HIGH SCHOOL
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