Christie Strickland
Waxhaw,NC
Summary
Proactive Dental Front Office Coordinator recognized for strong patient communication and treatment coordination skills. Experienced in managing appointments and resolving inquiries, contributing to a seamless patient experience and efficient clinic operations.
Overview
2027
2027
years of professional experience
Work History
Dental Front Office Coordinator
Warrier Family Dentistry
Charlotte , NC
08.2021 - Current
- Communicated treatment plans and procedures to patients, ensuring understanding and addressing any concerns.
- Collaborated with dental staff to streamline patient visits, contributing to a positive experience.
- Resolved patient inquiries and concerns in a professional manner.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
- Assisted in scheduling appointments, confirming upcoming visits, and reminding patients of their appointment times.
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
- Answered incoming calls from patients about insurance coverage and billing inquiries, providing accurate information and support.
- Greeted patients and provided them with necessary paperwork to complete upon arrival.
Dental Assistant
Drs. Salling and Tate
Wilmington, NC
09.1995 - 06.2010
- Organized treatment rooms for dental procedures, maintaining high standards of cleanliness to support patient safety.
- Monitored and recorded patient blood pressure, pulse, and temperature to ensure accurate health assessments.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Ensured compliance with infection control policies and procedures.
- Kept track of treatment information in patient records.
- Exposed dental diagnostic x-rays.
- Assisted dentists during examinations and treatments, facilitating efficient workflow and enhancing patient care.
Front Desk/Treatment Coordinator
Drs. Salling and Tate
Wilmington, North Carolina
2004 - 2010
- Coordinated patient appointments to enhance scheduling efficiency and streamline clinic workflow.
- Assisted in patient intake by collecting medical history and insurance information.
- Verified insurance coverage and processed claims to ensure timely patient treatment.
- Educated patients on treatment options and procedures to enhance understanding.
- Collaborated with dental staff to ensure seamless treatment planning and execution.
- Communicated with patients regarding follow-up appointments and post-treatment care.
- Performed financial consultations with patients to establish tailored payment plans.
- Monitored adherence to HIPAA regulations and relevant laws.
Education
Dental Assisting - Dental Assisting
Wake Community College
Raleigh, NC05-1995
Skills
- Treatment coordination
- Insurance verification
- Appointment management
- Financial record keeping
- Customer relationship management
- Patient communication
Timeline
Dental Front Office Coordinator
Warrier Family Dentistry
08.2021 - Current
Dental Assistant
Drs. Salling and Tate
09.1995 - 06.2010
Front Desk/Treatment Coordinator
Drs. Salling and Tate
2004 - 2010
Dental Assisting - Dental Assisting
Wake Community College