Christie Zverloff
New Albany,OH
Summary
Results-driven department lead with a focus on staff training and development. Known for enhancing team productivity and maintaining high standards of customer service, contributing to a collaborative and efficient store environment.
Overview
22
22
years of professional experience
Work History
Hospitality Manager
Sheetz
New Albany, OH
05.2022 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of store displays to promote a welcoming environment.
- Operated cash register efficiently, processing transactions accurately and quickly.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
- Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
- Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
- Ensured compliance with industry standards and regulations through regular audits and inspections.
- Enhanced customer satisfaction by promptly addressing concerns and implementing effective solutions.
Department Lead
Kroger
Pickerington, OH
05.2004 - 02.2021
- Enhanced department efficiency by streamlining processes and implementing new organizational strategies.
- Boosted team productivity through effective delegation, clear communication, and efficient resource allocation.
- Developed strong relationships with other department heads to foster a collaborative working environment for improved results.
- Evaluated employee performance regularly, offering constructive feedback and opportunities for growth and development.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
Master of Science - Early Childhood Education
Ashland University
Ashland, OH12-2012
Master of Arts - Early Childhood Education
Capital University
Bexley, OH05-2009
Skills
- Customer service
- Team leadership
- Time management
- Staff training and development
- Verbal and written communication
Timeline
Hospitality Manager
Sheetz
05.2022 - Current
Department Lead
Kroger
05.2004 - 02.2021
Master of Science - Early Childhood Education
Ashland University
Master of Arts - Early Childhood Education
Capital University