Christie Ann Castanon
Riverside
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Background also includes dance performance, recital planning, performance management and classroom instruction. Passionate about instilling a love of dance in children, as well as techniques and strength for long-term benefits.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Studio 1
Rancho Cucamonga, CA
08.2025 - Current
- Assist customers with inquiries and product selections to enhance satisfaction.
- Process orders efficiently using company's CRM and NeoComposition system for streamlined operations.
- Respond to customer requests for products, services, and company information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Photographer
Studio 1
Rancho Cucamonga, CA
08.2025 - Current
- Maintain studio equipment and managed inventory, ensuring optimal performance during photo shoots.
- Set up and operated professional photography equipment, including cameras, lighting systems, backdrops, and computer tethering stations.
- Photograph high-quality individual student portraits for elementary and middle schools during picture day events.
- Develop positive relationships with students and teachers, fostering a friendly atmosphere during photo sessions.
- Process high volumes of students accurately while adhering to strict schedules and school requirements.
- Verify student information and photo records to ensure correct image identification and organization.
- Work independently and collaboratively with team members as needed to ensure efficient picture day operations with 100+ students.
Dance Teacher /Dance Choreographer
Inspire Dance Complex
Corona, CA
11.2022 - 07.2025
- Instructed students aged 5 to 17 in various dance genres, including jazz, tap, lyrical, and jazz funk.
- Created choreography for solos, duos, trios, and various group sizes for recitals and competitive dance competitions.
- Organized and maintained a structured dance class environment, ensuring student safety, effective time management, and smooth daily operations.
- Focused on improving dancers' technical fundamentals and execution skills to support goal achievement and advancement to higher performance levels.
- Taught competitive dance teams, attended regional and national competitions, and designed costumes that enhanced performance quality and artistic presentation.
Emcee / Backstage Coordinator
KAR Dance Productions
Nation Wide
02.2021 - 04.2025
- Traveled nationwide as a member of the production staff, supporting the execution of dance competitions in fast-paced event environments.
- Hosted the live event, engaged the audience, communicated with studio teachers, and controlled music during awards.
- Collaborated with judges, event staff, and studio personnel to ensure efficient event operations and adherence to schedules.
- Ensured professionalism and efficiency in high-pressure, fast-paced live event environments.
- Demonstrated strong public speaking, communication, and crowd management skills in front of large audiences.
- Manages the performance lineup, lays down the Marley floor, organizes performers, and assists the event director with award ceremonies
- Organized performer check-in, lineups, and readiness while managing missing music issues and supporting injured dancers to ensure smooth event flow.
- Demonstrated strong teamwork as part of a national travel production team supporting live dance competition events.
- Assisted with live event production through setup, operation, and troubleshooting of audio-visual equipment, including microphones, speakers, sound systems, iPads, laptops, and cabling.
Education
Associate of Science - Criminal Justice
Platt College
Riverside, CA06.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry / Report writing
- Organizational skills
- Problem resolution
- Creating choreography
- Age-appropriate instruction
- Class management
- Audio equipment operation
- Teamwork and collaboration
- Public speaking
- Multitasking
Timeline
Customer Service Representative
Studio 1
08.2025 - Current
Photographer
Studio 1
08.2025 - Current
Dance Teacher /Dance Choreographer
Inspire Dance Complex
11.2022 - 07.2025
Emcee / Backstage Coordinator
KAR Dance Productions
02.2021 - 04.2025
Associate of Science - Criminal Justice
Platt College