Christina Alincic
Jamestown
Summary
Dedicated professional with a proven track record in customer service and teamwork. Known for effective communication and problem-solving skills, consistently enhancing customer experiences and supporting team success.
Detail-oriented and adaptable individual with extensive experience in customer service and operations management. Proven ability to manage time effectively, resolve issues promptly, and foster collaborative environments, resulting in improved operational efficiency and customer satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service & Accounting
The Jamestown Post Journal
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Key Holder Supervisor
Dollar General
10.2021 - 02.2022
- Trained and mentored team members on customer service excellence and product knowledge.
- Supervised daily store operations, ensuring adherence to company policies and procedures.
- Managed inventory control processes, including stock replenishment and loss prevention strategies.
- Implemented visual merchandising standards to enhance product displays and maximize sales potential.
- Conducted regular audits of cash handling procedures to ensure accuracy and compliance.
- Assisted in scheduling staff shifts to optimize coverage during peak business hours.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Collaborated with management to develop strategies for improving store performance and efficiency.
- Counted out cash drawers and balanced totals.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Received and counted money.
- Trained and mentored new employees.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Processed cash, credit, debit, and check payments.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Accepted and processed customer returns.
Cahier
JCPenney
01.2019 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on register operations and customer interaction protocols.
- Implemented streamlined checkout procedures to reduce wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer loyalty by participating in rewards program enrollment.
Assistant Manager
Giftology
09.2014 - 09.2018
- Led daily operations to ensure optimal customer service and satisfaction.
- Developed training programs for staff to enhance product knowledge and sales techniques.
- Streamlined inventory management processes, improving accuracy and reducing discrepancies.
- Coordinated promotional events, driving engagement and increasing brand visibility in the community.
- Mentored junior team members, fostering a collaborative environment and enhancing team performance.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Key Holder
TJ Max
05.2010 - 08.2014
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Managed cash handling processes, maintaining accuracy during transactions and end-of-day reconciliations.
- Trained staff on customer service best practices, enhancing team efficiency and performance.
- Implemented visual merchandising strategies to optimize product displays and improve customer engagement.
- Coordinated inventory management, ensuring timely restocking and minimizing stock discrepancies.
- Led store opening and closing procedures, maintaining security protocols and operational integrity.
- Fostered a positive work environment by mentoring staff and promoting teamwork among associates.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
Education
No Degree - Business Management
Jamestown Community College
Jamestown, NY12-2003
High School Diploma -
Jamestown High School
Jamestown, NY06-2003
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Used Adobe, Excel, Google Docs, Libre Office and Microsoft-Office for different accounting and customer service programs
- Supervised team of 8 staff members.
Certification
- Customer Service Training - March 2022-current
Languages
English
Native or Bilingual
Timeline
Customer Service & Accounting
The Jamestown Post Journal
03.2022 - Current
Key Holder Supervisor
Dollar General
10.2021 - 02.2022
Cahier
JCPenney
01.2019 - 12.2019
Assistant Manager
Giftology
09.2014 - 09.2018
Key Holder
TJ Max
05.2010 - 08.2014
No Degree - Business Management
Jamestown Community College
High School Diploma -
Jamestown High School
Outstanding Team Leader
I am Detail-oriented customer service and manager with 10+ years of experience in high-quality, accurate and efficient work by meticulously overseeing small, crucial details without losing sight of the big picture.