Christina Alvarez
Brownsville,TX
Summary
Accomplished Certified Medical Assistant with expertise in patient care and electronic health records at Brownsville Advanced OBGYN. Demonstrated leadership as a Team Leader at Chic-Fil-A, enhancing team performance. Proficient in HIPAA compliance and phlebotomy, with a keen attention to detail, ensuring optimal patient outcomes and streamlined operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Brownsville Advanced OBGYN
09.2019 - Current
- Performed routine clinical tasks, including taking vital signs and preparing examination rooms.
- Assisted healthcare providers with patient intake and medical history documentation.
- Maintained accurate electronic health records using practice management software.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Team Leader
Chic-Fil-A
01.2014 - 11.2016
- Led team to achieve operational goals through effective delegation and resource management.
- Conducted regular performance evaluations, providing constructive feedback to drive individual growth.
- Mentored junior staff, fostering professional development and improving team performance.
Call Center Representative
Teleperformance
10.2011 - 12.2013
- Managed high-volume inbound calls to resolve customer inquiries and concerns effectively.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Implemented process improvements that streamlined call resolution times and increased efficiency.
- Conducted quality assurance assessments to ensure compliance with company standards and protocols.
Education
Certified Medical Assistant - Nursing
South Texas VoTech
Brownsville, TXSkills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Patient scheduling
- Patient care
- Electronic health records
- Inventory and supply management
- Attention to detail
- Patient education
- Phlebotomy techniques
- HIPAA protocols
- Immunization administration
- Phlebotomy
- Procedure assistance
Accomplishments
- Recognized for outstanding dedication to patient care.
- Supervised team of 12 staff members.
Certification
- CMA - Certified Medical Assistant
- Licensed Phlebotomist
Languages
English
Native or Bilingual
Spanish
Professional Working
American sign language
Limited Working
Timeline
Certified Medical Assistant
Brownsville Advanced OBGYN
09.2019 - Current
Team Leader
Chic-Fil-A
01.2014 - 11.2016
Call Center Representative
Teleperformance
10.2011 - 12.2013
Certified Medical Assistant - Nursing
South Texas VoTech